Keshiya Reid

• Meeting with applicants to understand their financial situation, needs, and goals related to a loan. Evaluating credit reports, income statements, and other financial documents to assess the borrower's creditworthiness and ability to repay.
• Determining the level of risk associated with lending to a specific borrower and recommending loan options accordingly. Ensuring loan applications are properly filled out and all necessary documentation is obtained.
• Confirming the accuracy of financial data and other information provided by the applicant. Preparing and submitting loan applications to the appropriate internal departments or for approval by a loan committee.

• Assisted pharmacists in preparing and dispensing medications while ensuring compliance with company and regulatory guidelines.

• Managed prescription processing, including data entry, verification of insurance coverage, and resolving claim rejections.

• Provided high-quality customer service by addressing patient inquiries regarding prescriptions, dosage, and potential interactions.

• Communicated with healthcare providers to clarify prescriptions, process prior authorizations, and ensure timely medication delivery.

• Maintained accurate patient records and ensured confidentiality in accordance with HIPAA regulations.

• Assisted in managing inventory, restocking medications, and coordinating with suppliers to prevent shortages.

• Achieved a 92% customer satisfaction rating through exceptional service and attention to detail.

• Trained new employees on pharmacy procedures, customer interactions, and compliance protocols.

• Managed and resolved 50+ escalated customer complaints daily with patience and professionalism.

• Processed customer orders for propane deliveries, scheduled service calls, and provided technical troubleshooting assistance for HVAC-related issues.

• Assisted customers in selecting the appropriate propane tank sizes and HVAC equipment based on their needs.

• Educated customers on HVAC maintenance, troubleshooting minor system issues, and ensuring propane-powered heating systems functioned efficiently.

• Coordinated with field technicians to schedule HVAC service calls, inspections, and emergency repairs.

• Handled billing inquiries, account management, and service contract renewals while maintaining accurate records.

• Advised customers on energy-efficient HVAC solutions, safety measures, and cost-effective propane usage.

• Achieved a high rate of customer satisfaction by ensuring timely deliveries and effective problem resolution.