Proven leader in customer service and store management, adept at enhancing customer satisfaction and streamlining operations at Watson Apparel. Leveraged strong organizational skills and proficiency in Microsoft Office to improve store efficiency and team management, resulting in increased loyalty and repeat business. Expert in handling high-stress situations and customer relations, ensuring operational excellence.
Hi, I’m
Keshonna Duhon
Deshay
Sulphur,LA
Summary
Overview
3
years of professional experience
Work History
Watson Apparel
Assistant Store Manager
01.2023 - 05.2024
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Live Reps Call Center
Customer Service Representative (remote)
02.2022 - 07.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Liberty Mutual Insurance
Customer Service Representative
01.2021 - 08.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Washington-Marion High SchoolLake Charles, LA
High School Diploma
05.2001
University Overview
Skills
Stock management
Timeline
Assistant Store Manager
Watson Apparel
01.2023 - 05.2024
Customer Service Representative (remote)
Live Reps Call Center
02.2022 - 07.2023
Customer Service Representative
Liberty Mutual Insurance
01.2021 - 08.2021
Washington-Marion High School
High School Diploma
05.2001
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