Kesmond Collins

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Providing a quality customer experience by providing ongoing support with account and services
• Support areas involved resolving technical issues, upgrading accounts for better experience, resolution with billing concerns overall saving customers from leaving company
• Job functions provide same exclusive access of a Residential Retention Supervisor

Retention Specialist

• Offering solutions to customers who are currently with the company. Overall objective being making their experience the best with the best the company has to offer

• Job requirements involved picking and loading online grocery orders tocustomers
• Had to work in extreme weather conditions and solve minor tocomplex problems in a timely manner.

• Started as a cashier and thanks to my quick learning/ diligent work ethic
• I was trained in every area of the restaurant
• By this I was able to catchmanagement attention and they started training me more in depththemselves.