Kessie Underwood
Mt. Pleasant,SC
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Nursing
Sandpiper Post Acute
Mt. Pleasant, SC
05.2023 - 03.2024
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
Travel Registered Nurse
Aya Healthcare
San Francisco, CA
01.2021 - 04.2023
- Ensured compliance with applicable laws and regulations governing the practice of nursing within the scope of travel nurse duties.
- Responded quickly and effectively to emergency situations or changes in patient's condition.
- Provided emotional support to families facing difficult decisions regarding end-of-life care issues.
- Adhered to infection control protocols while performing assigned tasks.
- Performed assessments and evaluations of patients' health condition, while providing comprehensive nursing services.
- Conducted physical exams, ordered laboratory tests, and interpreted results for diagnosis.
RN Supervisor/ADON
Genesis Healthcare Center
Hilltop, WV
09.2010 - 01.2021
- Provided clinical leadership and direction for nursing staff, ensuring that all tasks were completed in accordance with accepted standards of care.
- Developed and implemented policies to ensure the safety and well-being of patients, their families, and staff members.
- Conducted performance evaluations for nursing staff on a regular basis.
- Assisted with onboarding of new nurses by providing orientation materials and training sessions.
- Investigated incidents involving patients or staff members, documenting findings as necessary.
- Evaluated patient records regularly to identify opportunities for improvement in service delivery.
Education
Associate of Science - Nursing
Bluefield State College
Bluefield, WV05-1999
Skills
- Nurse Education and Training
- Relationship Building
- Work Planning and Prioritization
- Process Improvements
Certification
- ACLS/BLS - March 2023-March 2025
Timeline
Director of Nursing
Sandpiper Post Acute
05.2023 - 03.2024
Travel Registered Nurse
Aya Healthcare
01.2021 - 04.2023
RN Supervisor/ADON
Genesis Healthcare Center
09.2010 - 01.2021
Associate of Science - Nursing
Bluefield State College
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