Ketavia Denson
Humble
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Specialist
Allstate Insurance
06.2023 - 04.2025
- Claims service specialists assist customers in filing insurance claims, frequently serving as the initial and main point of contact with the customer.
- The Claims Customer Specialist is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center.
- The individual handles customer questions on process, policies, and next steps, and updates claim information.
- Build and maintain customer connections by understanding their needs and serving them with empathy and compassion.
- Receive high-volume inquiry calls in a fast-paced environment to assist customers throughout the claim process. Up to 90% of your day will be on the phone assisting customers.
- Provide information to customers on claim status and answer inquiries on existing claims, while clearly and accurately documenting all actions taken into the claim at every touchpoint.
- Communicate with customers and third parties to gather/provide information, process claims payments, schedule inspections, assist with rental cars, and use online resources to address complex claims-related concerns.
Customer Technical Support
ADT
Florida City
07.2022 - 06.2023
- Performs routine and emergency service calls. Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
- Must have an ability to proctor, coach, and teach others.
- Provides reliable, high quality customer support.
- Provides customer instruction on system operation and functionality.
- Performs system testing and signal verification.
- Maintains the necessary truck stock/inventory (equipment and tools).
- Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
- Ensures the progress and completion of assigned tasks.
- Provides documentation of service and hours worked.
- Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
- Must have a strong work ethic.
- Must be detail oriented.
- Must complete other projects, as assigned.
Customer Service Representative
Verizon
04.2021 - 07.2022
- The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer.
- Your ultimate goal as a Customer Service Representative is to deliver a positive experience that solves customers' challenges in one call.
- And, while working to resolve issues, you'll also help to drive sales on products and services that will keep them happy and connected.
- Listen carefully to each customer with patience and courtesy.
- Use your troubleshooting and problem-solving skills to come up with solutions.
- Use your great communication skills to resolve customer s concerns.
- Excite customers about how new solutions can positively impact their lives.
- Position value-added solutions to customers and close sales.
- Build customer relationships earn their loyalty and trust by being polite and helpful.
Shift Supervisor
Cvs Pharmacy
Spring
04.2017 - 08.2021
- Effectively handling cash transactions and providing excellent customer service to customers.
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Assist with placement of orders, refunds, or exchanges.
- Operate a cash register while providing the best customer service as possible while maintaining a clean store.
- A CVS shift supervisor is responsible for managing employee shifts and creating a work schedule each week.
- In addition, the shift supervisor must supervise on-duty employees and establish priorities within the store, such as assigning employees to work registers, stock shelves or clean the aisles.
- Shift supervisors are also responsible for assigning and leading store activities and specialized events, such as blood donations or community drives.
- These professionals also oversee daily sales reports, develop sales forecasts and train and evaluate hourly employees.
- They handle shrinkage and loss prevention by monitoring loss prevention programs, identifying and managing shoplifters and ensuring all prices are accurate and up-to-date.
- These trained professionals are also responsible for working with and assisting customers on a day-to-day basis.
- They generally handle customer service and relations issues, such as complaints or problematic returns, and assist customers in finding and purchasing products.
- Shift supervisors also work to promote a positive shopping experience for all customers by ensuring the store is clean, employees are friendly and agreeable and aisles are properly stocked.
- Due to their high visibility within the stores, shift supervisors must remain polite and professional at all times while on duty.
Seasonal Sales Associate
Macy's
The Woodlands
10.2018 - 02.2019
- Operational duties include but are not limited to floor moves, replenishment, inventory; shortage control, stockroom organization, merchandising, set up and removal of signs for promotional events/sales, completing price changing activities, and ringing point of sale transactions.
- Assist customers in all aspects of service, and qualify customer needs, figure out what's right for them by using steps of MAGIC & Fine Touch Selling.
- Offer to put purchase on customer's Macy's charge account.
- Suggest additional merchandise to compliment customer selection.
Package Handler
FedEx Ground
Houston
04.2016 - 04.2017
- Package Handlers are responsible for warehouse duties including: the physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc.
Cashier/Customer Service
Taco Cabana
Spring
02.2014 - 04.2016
- A restaurant cashier operates a cash register, communicates with customers, and assists other restaurant staff as needed.
- Responsibilities in this career can include processing credit card payments, accepting cash payments and making change, and using a point of sale (POS) system for transactions.
Education
College Degree - Associate Of Science
Lone Star College System
Houston, TX05.2022
Houston Homeschoolers Coperative -
Bachelor of Science - Nursing
University Of Chamberlain
Houston, TXSkills
- Verbal Communication
- Time management
- Written Communication
- Critical Thinking
- Decision making
- Detail oriented
- Claims
- Microsoft office
- Documentation review
- Insurance plan verification
- Reporting skills
- Task prioritization
- Appointment scheduling
- Team building
- Customer communication
Certification
Food Handler Certification
Timeline
Claims Specialist
Allstate Insurance
06.2023 - 04.2025
Customer Technical Support
ADT
07.2022 - 06.2023
Customer Service Representative
Verizon
04.2021 - 07.2022
Seasonal Sales Associate
Macy's
10.2018 - 02.2019
Shift Supervisor
Cvs Pharmacy
04.2017 - 08.2021
Package Handler
FedEx Ground
04.2016 - 04.2017
Cashier/Customer Service
Taco Cabana
02.2014 - 04.2016
College Degree - Associate Of Science
Lone Star College System
Houston Homeschoolers Coperative -
Bachelor of Science - Nursing
University Of Chamberlain