Keteleine Felix
Vero Beach,FL
Summary
Food and Beverage Management Managing Cash Register Managing Laborers
Issue and Conflict Resolution Staff Management
Employee Coaching and Motivation
Managing Employee Relations Technical Proficiency
Managing Operations and Efficiency
Strategic Planning Job Assignments
Finance and Accounting Operations
Reconciling Cash Drawers
• HHA
• Reconciled and prepared bank deposits.
• Delivered service excellence through all points of contact.
• Built and maintained positive working relationships with
co-workers.
• Enforced store safety and cleanliness standards, reducing
hazards.
• Attended training to refresh on current procedures and learn
process improvements.
• Leveraged POS system to perform purchase transactions for
team members and customers.
• Maintained cash accuracy by working with supervisor to correct
deficiencies.
• Counted cash drawers at beginning of shifts to verify correct
amounts.
• Processed cash, check and credit cards for customer purchases.
• Monitored self-checkout stations to assist customers and ensure
registers working appropriately.
• Helped customers locate merchandise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Genaral Manager
McDonald's
Ft. Pierce, FL
03.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Improved operational workflows, resulting in smoother running of establishment.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Elderly Caregiver
Castlewood Assisted Living Residence
Vero Beach
08.2022 - 10.2023
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
Stocker
Walmart
Vero Beach, FL
07.2019 - 08.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
Pharmacy Technician
Penn Foster College
Scottsdale, AZ09.2024
High School Diploma
Penn Foster
Scottsdale, AZ05.2018
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Food safety and sanitation
- Business operations knowledge
- Training and development background
- Employee Scheduling
- Operations Oversight
Accomplishments
Completed high with Diploma with a 3.0 GPA
Acquired dancing and modeling skills and Certificate
Graduated leadership to become assistant general manager
Specialskills
Hip-Hop, African dance, Haitian dance, Jazz, Choreography, Violin (2 years), rap, write music, Creole (fluent), Haitian Accents, Driver’s License, car, graduated High School, Good with children, Cooking, Jumping Rope, Soccer
Agerange
40-50
Shoesize
6/30
Bustsize
32c
Waistsize
24''
Hipsize
32
Dresssize
4
Personal Information
- Eye Color: dark brown
- Hair Color: black
- Height: 5'.3''
Training
True, True, True, True, True, True, True, True, True, True, True, True
Certification
Pharmacy technician certification
High school diploma
Dance certification
modeling certification
HHA
Assistant General manager leadership certification
Languages
Creole
Full Professional
French
Limited Working
Timeline
Assistant Genaral Manager
McDonald's
03.2023 - Current
Elderly Caregiver
Castlewood Assisted Living Residence
08.2022 - 10.2023
Stocker
Walmart
07.2019 - 08.2021
Pharmacy Technician
Penn Foster College
High School Diploma
Penn Foster