Ketelie Andre
Homestead
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo
06.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Member Service Specialist
Space Coast Credit Union
09.2022 - Current
- Resolved concerns with products or services to help with retention and drive sales
- Recommended specific products and services in alignment with individual needs, requirements, and specifications
- Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives
- Successfully handled a high volume of inbound calls while representing offerings such as credit cards, mortgages, and auto loans
Teller
South State Bank
03.2022 - 08.2022
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Received mortgage, loan, or public utility bill payments, verifying payment dates and amounts due
- Calculated fees due, interest and change for customer transactions
- Performed account maintenance by closing out accounts and changing customer addresses
- Cross-sold credit cards, loans, and other bank products
Education
Bachelor of Science - Business Administration And Management
Miami Dade College
Homestead, FL04.2026
Associate of Arts - Business Administration And Management
Miami Dade College
Homestead, United States04.2024
Skills
- CSR systems
- Workflow Optimization
- Analytical mindset
- Member relations
- Customer service standards
- Data entry proficiency
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
Certification
IRS diligence certificate
Timeline
Personal Banker
Wells Fargo
06.2024 - Current
Member Service Specialist
Space Coast Credit Union
09.2022 - Current
Teller
South State Bank
03.2022 - 08.2022
Bachelor of Science - Business Administration And Management
Miami Dade College
Associate of Arts - Business Administration And Management
Miami Dade College