Jeanna Cooper

• Worked with USAC Project (03/03/2023-04/11/2023)

Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Investigated and resolved customer inquiries and complaints quickly.
Met customer call guidelines for service levels, handle time and productivity.
Answered customer telephone calls promptly to avoid on-hold wait times.
Handled customer inquiries and suggestions courteously and professionally.
Educated customers about billing, payment processing and support policies and procedures.
Updated account information to maintain customer records.

• Currently in nesting , gaining knowledge on how to handle calls and providing information to consumers

• Maintained patient confidence by keeping patient records information confidential.
• Researched and resolved medical record discrepancies.
• Analyzed complex medical records to identify discrepancies in accuracy and completeness.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Used classification manuals to gain additional knowledge of disease and diagnoses processes.
• Assisted in preparation of medical reports for external parties.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints
• Inventory and order medical, lab, or office supplies or equipment
• Describe merchandise and explain use, operation, and care of merchandise to customers
• Help customers try on or fit merchandise
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
• Stock shelves, and mark prices on shelves and items
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Receive and mark articles for laundry or dry cleaning with identifying code numbers or names, using hand or machine markers
• Sort and count articles removed from dryers, and fold, wrap, or hang them
• Examine and sort into lots articles to be cleaned, according to color, fabric, dirt content, and cleaning technique required
• Start washers, dry cleaners, driers, or extractors, and turn valves or levers to regulate machine processes and the volume of soap, detergent, water, bleach, starch, and other additives
• Remove items from washers or dry-cleaning machines, or direct other workers to do so
• Greet customers entering establishments
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
• Issue receipts, refunds, credits, or change due to customers
• Assist customers by providing information and resolving their complaints.

• Package take-out foods or serve food to customers
• Collect money from customers, make change, and record transactions on customer receipts
• Record sales or delivery information on daily sales or delivery record
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
• Carry food supplies, equipment, and utensils to and from storage and work areas
• Load dishes, glasses, and tableware into dishwashing machines
• Clean and sanitize work areas, equipment, utensils, dishes, or silverware
• Remove trash and clean kitchen garbage containers.

• Greet customers and ascertain what each customer wants or needs
• Compute sales prices, total purchases and receive and process cash or credit payment
• Answer questions regarding the store and its merchandise
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
• Bag or package purchases, and wrap gifts.

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems
• Collect payments from customers
• Stock service areas with supplies such as coffee, food, tableware, and linens
• Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions
• Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
• Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout
• Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment
• Replenish foods at serving stations
• Carve meat.