Ketia Viel
Brockton,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Counselor
Open Sky
03.2023 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
Case Manager Intern
Aging Services Of North Central Massachusetts
01.2024 - 04.2024
- Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
- Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
- Improved client outcomes by conducting comprehensive assessments and developing individualized case plans.
Food Service Team Member
Subway
04.2021 - 01.2023
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and responses to particular requests.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared food orders to support waitstaff and other team members.
Food Server
Chipotle
08.2020 - 08.2022
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Bachelor of Science - Human Services
Fitchburg State University
Fitchburg, MA05.2024
High School Diploma -
Southeastern Regional Vocational Technical High
South Easton, MA06.2020
Skills
- Team Support
- Team Communication
- Customer Service
- Problem Resolution
- Good Telephone Etiquette
- Mental Health Disorders
Certification
- Licensed Cosmetologist - 2019
Timeline
Case Manager Intern
Aging Services Of North Central Massachusetts
01.2024 - 04.2024
Residential Counselor
Open Sky
03.2023 - Current
Food Service Team Member
Subway
04.2021 - 01.2023
Food Server
Chipotle
08.2020 - 08.2022
Bachelor of Science - Human Services
Fitchburg State University
High School Diploma -
Southeastern Regional Vocational Technical High
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