Ketina Lowe
Pounding Mill ,VA
Summary
Accomplished Cosmetologist and Receptionist with a proven track record at Blown Away by Ketina LLC and The Women’s Group, enhancing team performance and client satisfaction through expert hair care knowledge and exceptional customer service. Skilled in hair styling and active listening, I significantly contributed to sales growth and streamlined administrative procedures for optimal efficiency.
Overview
2018
2018
years of professional experience
Work History
Cosmetologist
Blown Away by Ketina LLC
- Shared knowledge with colleagues to improve team performance.
- Promoted product sales through effective recommendations during services.
- Educated clients on skincare routines to promote healthy skin.
- Recommended appropriate hair treatments to enhance clients' hair health.
Receptionist
The Women’s Group
06.2012 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Education
Certificate - Cosmetology
Lisa’s School of Cosmetology
Lebanon Va05.2019
Diploma - General Studies
Richlands Hugh School
Richlands, VA06.1991
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Hair styling
- Customer consultation
- Professionalism and ethics
- Sanitation practices
- Client consultations
- Hair coloring and highlighting
- Decision-making
- Continuing education
- Administrative procedures
- Advanced cosmetology trained
Timeline
Receptionist
The Women’s Group
06.2012 - 03.2017
Cosmetologist
Blown Away by Ketina LLC
Certificate - Cosmetology
Lisa’s School of Cosmetology
Diploma - General Studies
Richlands Hugh School
Similar Profiles
Zeke EwingZeke Ewing
Laborer at Full Blown CoatingsLaborer at Full Blown Coatings
Christopher LeeChristopher Lee
Class A CDL Driver/Ready Mix Driver/Training Specialist at ABC Air Blown ConcreteClass A CDL Driver/Ready Mix Driver/Training Specialist at ABC Air Blown Concrete
Kelly MaloneyKelly Maloney
Cosmetologist at Independent Contractor At Blown Away Salon And SpaCosmetologist at Independent Contractor At Blown Away Salon And Spa