Ketsirin Sengvilay
Seattle,WA
Summary
Dedicated professional with extensive experience in hospitality and cleaning services, notably at UW Medical Center. Proven ability to enhance customer satisfaction through meticulous cleaning and exceptional attention to detail. Skilled in time management and team collaboration, ensuring a safe and welcoming environment for all guests.
Overview
13
13
years of professional experience
Work History
Custodian
UW Medical Center
11.2020 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Server
Thai Recipe Restaurant
01.2020 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Housekeeping Room Attendant
Marriot Hotel
07.2015 - 01.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
COOK
Manao Thai Street Food
10.2014 - 07.2015
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
COOK
Thai Recipe Restaurant
02.2012 - 10.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Angthong Technical College
Angthong Thailand05-1989
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Team collaboration
- Time management
- Problem-solving
- Attention to detail
- Customer service-focused
- Work orders
- Inventory management
Timeline
Custodian
UW Medical Center
11.2020 - Current
Server
Thai Recipe Restaurant
01.2020 - 10.2020
Housekeeping Room Attendant
Marriot Hotel
07.2015 - 01.2020
COOK
Manao Thai Street Food
10.2014 - 07.2015
COOK
Thai Recipe Restaurant
02.2012 - 10.2014
High School Diploma -
Angthong Technical College
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