Ketslove Seme
Orlando,FL
Summary
Dynamic customer service professional with a proven track record at Epid'or, adept at resolving conflicts and enhancing customer satisfaction through active listening and critical thinking. Skilled in problem resolution and data entry, I foster loyalty and positive experiences, contributing to repeat business and a welcoming environment.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Epid'or
Port Au Prince , Haiti
01.2019 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. taking orders, serving food and drinks, handling cash transactions, cleaning, stocking, and following health and safety procedures. Demonstrate how you've handled customer complaints, maintained inventory, and contributed to a positive dining experience
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers .
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Housekeeper
Dash Hospital
Port Au Prince , Haiti
02.2010 - 01.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High School Diploma -
College Mixte Ebenezer
Port Au Prince , Haiti07-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team Player
- Customer relations
- Problem resolution
- Cashier
- Cooking
- Housekeeper
Languages
English
Professional Working
French
Full Professional
Timeline
Customer Service Representative
Epid'or
01.2019 - 01.2024
Housekeeper
Dash Hospital
02.2010 - 01.2019
High School Diploma -
College Mixte Ebenezer