Ketsy Lopez-Garcia
Fort Myers,FL
Summary
Dedicated housekeeper with strong attention to detail and effective cleaning techniques. Committed to maintaining safe environments while enhancing customer experiences. Experienced in fast-paced environment and adaptable to last-minute change. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated worker ready to apply techniques in the workplace.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Housekeeper
Lee Health
Fort Myers, FL
10.2023 - Current
- Maintained cleanliness in patient rooms and common areas daily.
- Sanitized high-touch surfaces to ensure a safe environment.
- Collaborated with healthcare staff to meet patient needs promptly.
- Trained new staff on housekeeping procedures and standards.
- Interacted pleasantly with patients and visitors when performing daily duties.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Cashier/Customer Service Representative
Walmart
Fort Myers, FL
02.2021 - 10.2023
- Managed regular inventory restocking at register and surrounding displays for optimal presentation.
- Resolved customer complaints promptly to enhance shopping experience.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed other duties as assigned by management.
Cashier
Taco Bell
Fort Myers, FL
08.2020 - 01.2021
- Processed customer transactions accurately and efficiently at fast-paced restaurant.
- Collaborated with team members to ensure smooth service during peak hours.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints quickly to ensure satisfaction and loyalty.
Education
Associate of Science - General Studies
Florida SouthWestern State College
Fort Myers, FL04-2030
High School Diploma -
Island Park High School
Fort Myers, FL05-2023
Skills
- Customer service (5 years)
- Staff training
- Team collaboration
- Attention to detail
- Multitasking and organization
- Teamwork
- Cleaning techniques
- Bilingual communication
- Focused and detail-oriented
- MS Office
Certification
- Basic Life Support (BLS)
Timeline
Housekeeper
Lee Health
10.2023 - Current
Cashier/Customer Service Representative
Walmart
02.2021 - 10.2023
Cashier
Taco Bell
08.2020 - 01.2021
Associate of Science - General Studies
Florida SouthWestern State College
High School Diploma -
Island Park High School