Tawanna Beavers
Dallas,TX
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Housekeeper
Glo Best Western
10.2022 - Current
- Cleans and sanitizes hotel and guest rooms.
- Vacuums and sweeps floors, carpets, and rugs.
- Makes beds and changes linens.
- Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops.
- Replenishes toiletries and towels.
- Empties trash receptacles.
Customer Service Representative
United Healthcare
10.2020 - 10.2022
- Resolved customer inquiries effectively, enhancing satisfaction and retention rates.
- Managed high call volumes while maintaining quality service standards and customer satisfaction.
- Documented customer interactions accurately in CRM systems to ensure seamless follow-up.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Dollar General
03.2020 - 08.2020
- Balancing cash, processing payments, counting money, recording expenses for each customer, and using a computerized cashiering system.
Package Handler
FedEx Ground
02.2018 - 08.2018
- Stocked, staged and transported goods. Loaded and unloaded cargo. Tracked time spent on assignments each day for productivity reporting
Education
High school diploma or GED -
Bryan Adams High School
Dallas, TX06.2019
Skills
- Customer service (5 years)
- Teamwork
- Housekeeping
- Excellent oral and written communication
- Data entry
- Customer satisfaction
Timeline
Housekeeper
Glo Best Western
10.2022 - Current
Customer Service Representative
United Healthcare
10.2020 - 10.2022
Cashier
Dollar General
03.2020 - 08.2020
Package Handler
FedEx Ground
02.2018 - 08.2018
High school diploma or GED -
Bryan Adams High School