Kettia Jean Jacques
Jersey City,NJ
Summary
Dynamic Shipping and Receiving Coordinator with proven expertise at Amazon, adept at optimizing inventory management and enhancing operational efficiency. Skilled in shipping documentation and problem-solving, I excel in team collaboration and communication, ensuring timely processing of shipments and maintaining high-quality standards. Committed to delivering exceptional service and results.
Experienced with shipping and receiving processes, ensuring smooth flow of goods. Utilizes effective communication and logistical skills to manage inventory and deliveries. Track record of maintaining accurate records and fostering cooperative team atmosphere.
Overview
2027
2027
years of professional experience
Work History
Shipping and Receiving Coordinator
Amazon, New York
- Coordinated inbound and outbound shipments, ensuring timely processing and delivery.
- Monitored inventory levels, implementing efficient restocking procedures to maintain optimal stock availability.
- Utilized warehouse management systems for tracking shipments and managing inventory accuracy.
- Collaborated with team members to streamline receiving processes, enhancing operational efficiency.
- Inspected incoming materials for quality assurance, resolving discrepancies promptly to minimize delays.
Customer Service Representative
Fedex
01.2023 - Current
- Assisted customers with tracking shipments and resolving delivery issues.
- Provided accurate information regarding shipping options and service features.
- Handled customer inquiries through phone, email, and in-person interactions.
- Collaborated with team members to improve service response times.
- Maintained knowledge of FedEx systems for efficient problem resolution.
- Documented customer feedback to enhance service quality and processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Accounting And Finance
University Dominicans O&M
Dominican Republic04.2015
Skills
Shipping documentation
Warehouse operations
Shipment verification
Records management
Shipping procedures
Receiving processes
Inventory management
Schedule management
Decision-making
Positive attitude
Attention to detail
Team management
Critical thinking
Clear communication
Safety standards
Records maintenance
Word processing
Staff management
Performance assessment
Work Planning and Prioritization
Workflow coordination
Problem-solving abilities
Multitasking
Time management
Problem-solving
Teamwork and collaboration
Teamwork
Multitasking Abilities
Workplace safety
Excellent communication
Computer skills
Hazard identification
Organizational skills
Team collaboration
Team leadership
Active listening
Languages
English
Full Professional
Spanish
Full Professional
French
Native or Bilingual
Timeline
Customer Service Representative
Fedex
01.2023 - Current
Shipping and Receiving Coordinator
Amazon, New York
Bachelor of Science - Accounting And Finance
University Dominicans O&M