Kettura Blaise
Miami,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Affordable Care Act
Work History
Insurance Agent
MARKETPLACE
Miami, FL
09/01/22 - 01.2024
- Analyzed customer needs and provided best options, upselling products and services.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Scheduled meetings with prospective clients to discuss available products and services.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Customer Service Representative
Alorica
Miami, FL
02.2020 - 05.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Oversaw warranty counseling process to manage expense controls.
- Led on- and off-site customer support teams across multiple time zones.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
IT Technical Support Specialist
Amazon
Miami, FL
01.2018 - 02.2020
- Maintained positive working relationship with fellow staff and management.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Created detailed technical documentation for IT processes and procedures.
- Resolved record-breaking backlog of support tickets following major system malfunction.
Sales Associate /Customer Service Specialist
Macys Department Store
Miami Beach, FL
01.2015 - 04.2018
- Maintained records related to sales for store management.
- Analyzed customer feedback data to recommend improvements in service quality.
- Worked with fellow sales team members to achieve group targets.
- Tracked sales performance metrics to identify trends in the market place.
Education
Bachelor of Science - Technology Management
Broward College
Fort Lauderdale, FL08-2023
Associate of Applied Science - Criminal Justice
Broward College
Fort Lauderdale, FL08-2021
Skills
- Client Retention
- CRM Software
- Policy Renewals
- Customer Relations
- Client Relations
- Negotiation Skills
- Life and Health Insurance
- Marketing Strategies
- Inbound and Outbound Calling
- Data Entry
- Tactful and Diplomatic
- Computer Proficiency
- Excellent Communication
- Sales and Marketing skills
- Adaptability and Resilience
Certification
- Health and Life insurance is 215/240
- Federally- facilitated Marketplace Certified (FFM)
Timeline
Customer Service Representative
Alorica
02.2020 - 05.2023
IT Technical Support Specialist
Amazon
01.2018 - 02.2020
Sales Associate /Customer Service Specialist
Macys Department Store
01.2015 - 04.2018
Insurance Agent
MARKETPLACE
09/01/22 - 01.2024
Bachelor of Science - Technology Management
Broward College
Associate of Applied Science - Criminal Justice
Broward College
- Health and Life insurance is 215/240
- Federally- facilitated Marketplace Certified (FFM)
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