KETTY HUAMANCHAU FERNANDEZ
West Palm Beach,FL
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
17
17
years of professional experience
Work History
SERVER-BARTENDER
CEVICHE ARIGATO PERUVIAN RESTAURANT
Lake Park, FL
02.2020 - 03.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed food and beverage orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas and service stations.
- Trained new servers on restaurant procedures and service standards.
- Handled customer inquiries and resolved issues with professionalism and care.
- Assisted in managing inventory levels for dining supplies and utensils.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
SERVER - BARTENDER
CEVICHE INKA
Aventura, Florida
01.2019 - 01.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted guests with menu selections and dietary restrictions inquiries.
- Processed customer orders accurately using point-of-sale systems.
- Handled cash and credit transactions with attention to detail.
- Trained new servers on restaurant procedures and service standards.
- Resolved guest complaints promptly to enhance overall dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
Casino Cashier
GRAND CELEBRATION CRUISE
West palm beach, FL
04.2014 - 08.2017
- Processed cash transactions accurately for guests on cruise ship.
- Managed and balanced cash drawers at the end of each shift.
- Provided excellent customer service to enhance guest experiences.
- Assisted guests with inquiries regarding gaming and payment options.
- Maintained security protocols for cash handling and transactions.
- Collaborated with team members to ensure efficient operations during peak times.
- Followed company policies for safe and secure cash management practices.
- Processed customer transactions, including cash and credit payments.
- Checked tickets from slot machines against payout slips before cashing out customers.
- Conducted chip exchanges for customers on the gaming floor.
- Performed opening and closing procedures for assigned shift.
Casino Cashier
MSC Crociere
SORRENTO, ITALY
03.2012 - 08.2014
- Processed cash transactions accurately for guests on cruise ship.
- Managed and balanced cash drawers at the end of each shift.
- Provided excellent customer service to enhance guest experiences.
- Assisted guests with inquiries regarding gaming and payment options.
- Maintained security protocols for cash handling and transactions.
- Collaborated with team members to ensure efficient operations during peak times.
- Followed company policies for safe and secure cash management practices.
- Processed customer transactions, including cash and credit payments.
- Checked tickets from slot machines against payout slips before cashing out customers.
- Conducted chip exchanges for customers on the gaming floor.
- Performed opening and closing procedures for assigned shift.
- Maintained an accurate record of all transactions made during each shift.
Sales & Marketing
EZ BUSINESS SRL
Lima, PERU
01.2010 - 09.2011
- Worked closely with teams from various departments such as sales, marketing, customer service, to develop effective online strategies.
- Collaborated closely with colleagues in different departments such as sales, marketing and customer service.
- Facilitated cross-functional collaboration between departments such as sales and marketing, finance and accounting, operations and logistics, ensuring effective coordination across teams.
- Coordinated activities between departments such as marketing or sales efforts with accounting practices.
- Implemented promotional activities to boost sales in accordance with marketing plans.
- Impacted sales results by developing, supporting and executing direct marketing strategies.
- Analyzed data related to sales activities, customer service metrics, product pricing, and marketing campaigns.
SALES & MARKETING
GOLOZZINI SAC
Lima, PERU
12.2007 - 12.2009
- Developed and implemented national sales and marketing strategies to increase market share.
- Collaborated with marketing team to develop promotional strategies for book sales campaigns.
- Worked closely with other departments such as sales, marketing, HR on projects.
- Worked closely with other departments such as IT, Sales, Marketing to ensure smooth operations across all channels of communication with customers.
- Assisted sales teams in developing marketing campaigns targeted at specific audiences.
Education
GED -
MARKETING INSTITUTE
LIMA - PERU10-2011
GED -
GERALDINE FASHION SCHOOL
LIMA - PERU10-1999
High School Diploma -
SOR ROSA LARRABURE
LIMA-PERU12-1994
Skills
- Customer service
- Order processing
- POS operation
- Inventory management
- Training staff
- Food safety compliance
- Team collaboration
- Adaptability under pressure
- Performance improvement
- Sales techniques
Languages
Spanish
Full Professional
Italian
Limited
Portuguese
Limited
Timeline
SERVER-BARTENDER
CEVICHE ARIGATO PERUVIAN RESTAURANT
02.2020 - 03.2025
SERVER - BARTENDER
CEVICHE INKA
01.2019 - 01.2020
Casino Cashier
GRAND CELEBRATION CRUISE
04.2014 - 08.2017
Casino Cashier
MSC Crociere
03.2012 - 08.2014
Sales & Marketing
EZ BUSINESS SRL
01.2010 - 09.2011
SALES & MARKETING
GOLOZZINI SAC
12.2007 - 12.2009
GED -
MARKETING INSTITUTE
GED -
GERALDINE FASHION SCHOOL
High School Diploma -
SOR ROSA LARRABURE