Kettya Simon
North Miami,FL
Summary
- Food Service worker with successful history in outdoor and indoor settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders.
- Skilled at delivering speedy and efficient service to maximize satisfaction.
- Hospitality worker with over 6 years of experience. Dynamic presence known for enhancing customer experience. Versatile worker with exceptional communication and multi-tasking ability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Waitress
Soho Beach House
03.2017 - Current
- Assist guests with any requests they might have.
- Welcome guests
- As a private members club, I go the extra mile to familiarize myself with returning guests to make them feel more at home.
- Maintain customer satisfaction with timely table check ins to assess food and beverage needs.
- Stepping up to resolve any guests issues to maintain complete customer satisfaction.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Cultivated warm relationships with regular customers.
Field Worker/Secretary Specialist
North Miami Foundation For Senior Citizens' Services
05.2015 - 06.2016
- Contact clients and schedule appointments for grocery runs and doctor appointments
- Weekly check ins
- Travel with groups of elderly to assist with errands
Education
Associate of Arts -
Broward College
Fort Lauderdale, FL06-2027
High School Diploma -
North Miami Senior High School
North Miami, FL06.2015
Skills
- Guest relations management
- Menu memorization
- Working in high volume occupancy
- Hospitality service expertise
- Daily specials memorization
- Point of sale knowledge
- Wine service
- Food station setup
- Customer service
- Place setting
- Effective communication
Certification
- Licensed food and beverage handler.
- Awarded member of the north Miami foundation for senior citizens.
Affiliations
- awarded member of the north miami foundation for senior citizen.
Languages
English
Professional
French
Professional
CREOLE
Professional
Timeline
Restaurant Waitress
Soho Beach House
03.2017 - Current
Field Worker/Secretary Specialist
North Miami Foundation For Senior Citizens' Services
05.2015 - 06.2016
Associate of Arts -
Broward College
High School Diploma -
North Miami Senior High School