Keturah Mccoy
Saint Louis,MO
Summary
Experienced customer service representative with a strong background in business-to-business customer service and supervision. Adept at maintaining high levels of client satisfaction and retention while effectively leading teams to meet service-level agreements and turnaround times. Proficient in using customer relationship management tools, Microsoft Excel, Outlook, PowerPoint, and Word to streamline processes and boost productivity.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
Michelle Obama ECAC
08.2023 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Supervised lunchroom and recess activities.
Cashier
Penn Station
05.2022 - 08.2022
- Delivered exceptional service consistently during high-demand meal times.
- Skillfully coordinated and registered client purchases.
- Ensured cleanliness and sanitation of dining room area to provide a welcoming environment for customers.
- Managed cash transactions efficiently.
Cashier
Shoe Carnival
11.2020 - 05.2022
- Executed procedures for store opening and closing, maintaining accurate cash register records.
- Coordinated specialized merchandise orders for clientele.
- Offered personalized recommendations based on customer needs.
- Ensured positive and courteous customer communication.
Education
High School -
Soldan International Studies High School
Saint Louis, MO05.2022
Skills
- Excellent communication skills
- Empathy skills
- Time management skills
- Ability to perceive clients
- Willingness to learn
- Adaptable
- Discipline
- Compliance
Military Service
United States Air Force Reserves
Senior Airmen
07/28/22- Present
Operating and managing dining facilities, Fitness programs, Mortuary affairs
Timeline
Substitute Teacher
Michelle Obama ECAC
08.2023 - Current
Cashier
Penn Station
05.2022 - 08.2022
Cashier
Shoe Carnival
11.2020 - 05.2022
High School -
Soldan International Studies High School
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