Hi, I’m
Keturah LyDawn Swindle
Clanton,AL
Summary
Proven team leader and efficient Cook Operator at Popeyes® Louisiana Kitchen, I excel in fast-paced environments, ensuring food safety and quality assurance. My expertise in food preparation and allergen awareness, combined with a knack for inventory monitoring, has significantly contributed to enhancing customer satisfaction. Skilled in chef support and team management, I consistently deliver exceptional service, driving repeat business and operational success.
Overview
30
years of professional experience
Work History
Mama Liz's Soul Food Experience
Catering Assistant
03.1995 - Current
Job overview
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleaned and organized kitchen stations to promote team efficiency.
- Provided friendly, courteous service to create memorable moments for guests.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
Popeyes® Louisana Kitchen
Cook Operator
03.2023 - 06.2023
Job overview
- Supported restaurant sustainability initiatives by utilizing locally-sourced produce when available.
- Communicated with management on food inventory stock to request order placement.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Adhered to strict dietary restrictions while creating flavorful meals for customers with specific needs.
- Collaborated with team members to ensure smooth workflow and consistent delivery of well-prepared dishes.
- Cleaned and sanitized work areas, utensils and equipment.
- Followed company recipes and production standards to satisfy customers.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Prepared food items according to recipe to drive quality and consistency.
- Trained and assisted new kitchen staff members.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Contributed to overall team success by proactively seeking opportunities for improvement and offering assistance to colleagues when needed.
Winn Dixie Supermarket
Deli Associate
02.2012 - 08.2012
Job overview
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Greeted customers at counter to fulfill requests and answer questions.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Increased deli sales through the effective promotion of featured items and specials.
- Streamlined order processing by efficiently utilizing point-of-sale systems and effectively communicating with kitchen staff.
- Created appealing food arrangements for party trays and specialized orders.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
Education
George C Wallace Community College, Selma
Associate of Applied Science from Accounting
Jefferson State Community College, Birmingham, AL
Bachelor of Science from Business And Managerial Economics
Chilton County High School, Clanton
High School Diploma
05-2005
University Overview
- Extracurricular Activities: Track and Field, Volleyball, Weight-lifting, and Color Guard
- Historical Society Member
- Lions Club Member
- SGA Member, Spanish Club, DECA Member
- Awarded Regional DECA Fast-Food Recipient
- Completed AP course in English
- Professional Development: Attended Upward Bound at The University of Montevallo
- 3.8 GPA
Skills
- Reliability and punctuality
- Team Management
- Chef support
- Inventory Monitoring
- Allergen awareness
- Food Safety
- Cooking
- Safe Food Handling
- Food preparation expertise
- Quality Assurance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cook Operator
Popeyes® Louisana Kitchen
03.2023 - 06.2023
Deli Associate
Winn Dixie Supermarket
02.2012 - 08.2012
Catering Assistant
Mama Liz's Soul Food Experience
03.1995 - Current
George C Wallace Community College
Associate of Applied Science from Accounting
Jefferson State Community College
Bachelor of Science from Business And Managerial Economics
Chilton County High School
High School Diploma
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