Ketxihalyz Marrero
Clermont,FL
Summary
Dynamic and customer-focused professional with experience in administrative support, hospitality, and sales development. Proven ability to manage multiple tasks efficiently, build strong relationships with clients, and drive sales through excellent communication and problem-solving skills. Adept at fostering positive customer experiences in fast-paced environments, with a track record of meeting and exceeding performance goals. Ready to leverage a diverse skill set to contribute to team success and drive business growth.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
Camping World
Clermont, USA
03.2024 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained an up-to-date database of prospects and clients.
Server
Hooters
Kissimmee, USA
08.2022 - 03.2024
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Front Desk Assistant
Oasis Club House
Davenport, USA
02.2020 - 08.2022
- Assisted guests with check-in and checkout procedures, including taking payments for room charges.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Maintained accurate records of guest accounts using computerized systems.
- Monitored lobby traffic flow during peak hours; provided assistance where needed.
Skills
- Guest Relation
- Document Management
- Phone and Email etiquette
- Database Maintenance
- Microsoft Office skills
- Customer Service
- Strong work ethic
- Tableside service
- Team leadership
Languages
- English
- Spanish
Timeline
Sales Development Representative
Camping World
03.2024 - Current
Server
Hooters
08.2022 - 03.2024
Front Desk Assistant
Oasis Club House
02.2020 - 08.2022