Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ketzally Flores

Kansas City,KS

Summary

Dynamic customer service professional with a proven track record at Delicias Bakery, KC Car Gallery, and at Bullet Tires excelling in quality customer care and bilingual communication. Recognized for enhancing customer retention through proactive problem-solving and efficient time management. Committed to delivering exceptional support and fostering positive client relationships in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Delicias Bakery
04.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Responded proactively and positively to rapid change.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Bilingual Sales Associate, Social Media Manager

KC Car Gallery
08.2023 - 01.2024
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Promoted car sales, by using social media, the radio, etc.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.

Customer Service Representative

Bullet Tires
06.2022 - 01.2023
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Built relationships with customers to encourage repeat business.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

No Degree - Nursing Practice

Kansas City Kansas Community College
Kansas City, KS
05-2028

High School Diploma -

Sumner Academy of Arts & Science
Kansas City, KS
05-2023

Skills

  • Fluent in two languages
  • Quick execution
  • Quality customer care
  • Friendly attitude
  • Professional expertise
  • Highly efficient
  • Efficient time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Delicias Bakery
04.2024 - Current

Bilingual Sales Associate, Social Media Manager

KC Car Gallery
08.2023 - 01.2024

Customer Service Representative

Bullet Tires
06.2022 - 01.2023

No Degree - Nursing Practice

Kansas City Kansas Community College

High School Diploma -

Sumner Academy of Arts & Science

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