Ketzel Colon Santiago
Jacksonville,NC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my time at USMC. Skilled in problem-solving and customer service, I excel in high-pressure environments. CompTia Sec+ and Net+ certified, I bring a blend of technical expertise and a positive attitude, achieving significant improvements in efficiency and safety protocols.
ACTIVE SECRET CLEARANCE
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
USMC
08.2023 - Current
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
Transmissions Specialist
USMC
05.2017 - Current
- Planned for unit exercises, by creating lists of equipment, personnel and information needed to properly support units during training.
- Supervised 20 Marines on a daily basis ensuring a wide range of tasks were accomplished correctly and in a timely manner.
- Mentored junior Marines in the proper way to operate, set-up, store and inventory transmissions equipment.
- Streamlined inventory management by maintaining accurate records of parts usage, ordering necessary supplies when needed.
- Kept inventory of over 2 Million dollars worth of equipment, while also ensuring its functionality.
Range Safety Officer
USMC
04.2022 - 08.2023
- Delivered comprehensive safety briefings to personnel before each training session, increasing awareness of potential hazards.
- Enhanced range safety by implementing strict protocols and conducting regular inspections.
- Collaborated with other Range Safety Officers to develop best practices for safe operations.
- Coordinated emergency response efforts during critical incidents on the range, minimizing injuries and damage.
- Trained Marines on how to safely operate fire arms.
Education
High School Diploma -
Colegio Ruby
Las Piedras, PR05.2016
Skills
- Positive Attitude
- Customer Service
- Attention to Detail
- Time Management
- Dependable and reliable
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Punctual and Reliable
Certification
CompTia Net+
CompTIa Sec+
DoD Secret Clearance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Help Desk Support Specialist
USMC
08.2023 - Current
Range Safety Officer
USMC
04.2022 - 08.2023
Transmissions Specialist
USMC
05.2017 - Current
High School Diploma -
Colegio Ruby
CompTia Net+
CompTIa Sec+
DoD Secret Clearance
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