Webster Liswaniso
College Park,MD
Overview
1
1
year of professional experience
Work History
Help Desk Support Specialist
A1 Staffing
College Park, MD
04.2024 - Current
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Created detailed reports describing help desk activities.
- Maintained positive working relationship with fellow staff and management.
- Ensured compliance with company standards regarding computer usage and security policies.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Education
Licensed Medical Technician - Health Care Administration
Kafue Boys Secondary School
Cisco Certified Network Associate - Information Technology
Cisco Systems
Skills
- Customer service
- Technical support
- Problem solving
- Friendly, positive attitude
Timeline
Help Desk Support Specialist
A1 Staffing
04.2024 - Current
Licensed Medical Technician - Health Care Administration
Kafue Boys Secondary School
Cisco Certified Network Associate - Information Technology
Cisco Systems