Ketzia Rosa
Aventura,FL
Summary
Hardworking and motivated college student with strong customer service experience and communication skills to provide outstanding services to range of clients. Keen to develop new skills and to progress in the customer service industry. Personable and astute student with proven time management and collaboration skills.
Overview
7
7
years of professional experience
Work History
Sales Representative
RICHY HAIR EXTENSIONS
08.2022 - 07.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Receptionist
RH BEAUTY SALON
08.2021 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
Waitress
SOHO ASIAN BAR AND GRILL
09.2020 - 02.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Sales Associate
NOVUS
06.2016 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
BBA - Marketing
Broward College
Fort Lauderdale, FL06.2025
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL06.2018
Skills
- Bilingual
- Multitasking
- Team Player
- Cash Handling Accuracy
- Merchandising Knowledge
- Microsoft Office
Timeline
Sales Representative
RICHY HAIR EXTENSIONS
08.2022 - 07.2023
Receptionist
RH BEAUTY SALON
08.2021 - 07.2023
Waitress
SOHO ASIAN BAR AND GRILL
09.2020 - 02.2021
Sales Associate
NOVUS
06.2016 - 06.2018
BBA - Marketing
Broward College
High School Diploma -
Charles W Flanagan High School
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