Keundra Carraway
TX
Summary
Over the years I have developed strong customer service skills. I am currently striving to attain a position that will teach and enable me to use my communication and organizational skills, customer service background, and my ability to work well with others. I pay attention to details, I am respectful, hardworking, reliable with strong ability in seeking resolutions and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Sales Agent Representative
Clear Link Technologies
Lubbock, TX
06.2023 - 01.2024
- Provided customers with product information and advice on selection, use, and care of products.
- Processed orders accurately while maintaining high level of accuracy when entering data into system.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed and implemented strategies to increase customer base.
- Identified opportunities for cross-selling additional products and services.
CSR Remote
Amazon Covid Response
Wichita, KS
11.2021 - 02.2023
- Communicated with Amazon employees to gather intake data and verify case information
- Answered 30-50 average daily phone calls from Amazon employees to be excused from work or leave of absence due to covid related reasons
- Provided customer service support to customers over the phone and by email.
- Assisted Amazon employees upload paperwork via portal and explained processes and procedures.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Front Desk Receptionist
Neurology Consultants of Dallas
Dallas, TX
10.2014 - 09.2016
- Greeted visitors upon arrival at clinic reception area; provided directions and general assistance where needed.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Administrative Assistant
K.S. Transportation Co.
Fort Worth, TX
03.2008 - 09.2014
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate department and customer records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Education
Certificate - Human Resource Management
Center For Career Training
Rockwall, TX05-2015
High School Diploma -
Crowley High School
Crowley, TX05-2007
Some College (No Degree) - Finance
American InterContinental University
Schaumburg, IL(Virtual)Skills
- Appointment Scheduling
- Service Upselling
- 50Inbound and Outbound Calls
- Professional Telephone Demeanor
- 10-Key/35-40 WPM
- Payment Processing
- Engaging with Diverse Customers
- Customer Service
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
Timeline
Sales Agent Representative
Clear Link Technologies
06.2023 - 01.2024
CSR Remote
Amazon Covid Response
11.2021 - 02.2023
Front Desk Receptionist
Neurology Consultants of Dallas
10.2014 - 09.2016
Administrative Assistant
K.S. Transportation Co.
03.2008 - 09.2014
Certificate - Human Resource Management
Center For Career Training
High School Diploma -
Crowley High School
Some College (No Degree) - Finance
American InterContinental University