Presley Brooks
Vivint Home Security
LASVEGAS,NV
2027
years of professional experience
Dedicated professional with a strong background in customer service and time management. Known for exceptional active listening and critical thinking skills, consistently enhancing client experiences and operational efficiency.
Work History
Concierge Agent/Inside Sales Representative
- Assisted clients with security system inquiries and troubleshooting for optimal user experience.
- Coordinated appointments and schedules for installation teams to streamline operations.
- Maintained comprehensive knowledge of Vivint products to educate customers on features and benefits.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
Parking Operations Agent
- Coordinated daily operational tasks to ensure seamless guest experiences.
- Assisted in training new team members on operational procedures and best practices.
- Processed customer transactions efficiently while ensuring accurate cash handling.
- Collaborated with team members to optimize workflow during peak hours.
- Utilized point-of-sale systems to manage sales and track inventory levels.
Water Purification Specialist/Driver Instructor
- Operated water purification systems to ensure compliance with safety standards.
- Operating and maintaining military vehicles (humvees and lmtvs).
- Conducting driving tests and licensing soldiers for military vehicles.
- Maintaining responsibility and accountability of the soldiers in my squad as a squad leader.
- Left with an Honorable Discharge.
Education
High School Diploma
Skills
Appointment scheduling
Clean driving history
Time management
Customer service
Sales techniques
Punctual and reliable
Active listening
Critical thinking
Computer proficiency
Timeline
Concierge Agent/Inside Sales Representative
Vivint Home Security
2019 - CurrentRead More
Parking Operations Agent
The Cosmopolitan LV
2017 - 2018Read More
Water Purification Specialist/Driver Instructor
Nevada Army National Guard
2012 - 2018Read More
Desert Oasis High School
High School Diploma
Read More