Keunn Bellinger
Milwaukee
Summary
Detail-oriented IT Associate recognized for exceptional problem-solving and customer service skills. Expertise in troubleshooting and training, aimed at optimizing IT processes and fostering a productive work environment.
Overview
6
6
years of professional experience
Work History
Amazon IT Associate
Amazon
04.2026 - Current
- Supported IT operations by troubleshooting software and hardware issues to enhance team productivity.
- Assisted in maintaining network systems, ensuring optimal performance and minimal downtime.
- Conducted user training sessions on company software to improve employee proficiency and efficiency.
- Enhanced system performance by conducting regular software updates and hardware maintenance.
- Designed user-friendly interfaces for in-house applications, improving employee productivity.
- Trained end-users on the proper use of software programs, enhancing their overall technical skills.
Amazon IT Associate
Amazon
07.2025 - 05.2026
- Collaborated with cross-functional teams to streamline IT processes for better service delivery.
- Documented technical procedures and guidelines to facilitate knowledge sharing among team members.
- Monitored system performance metrics, identifying areas for improvement and suggesting enhancements.
- Implemented security protocols to safeguard sensitive data against potential threats and breaches.
- Offered assistance in implementing and developing training programs.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured hardware, devices, and software to set up work stations for employees.
Steakhouse
Rodizio Grill
09.2024 - 06.2025
Crew Member
Culvers
02.2023 - 08.2024
- Provided exceptional customer service, ensuring positive dining experiences and addressing guest inquiries promptly.
- Operated kitchen equipment efficiently, adhering to food safety and sanitation standards.
- Collaborated with team members to maintain smooth workflow during peak hours, enhancing overall service speed.
- Trained new crew members on operational procedures and best practices, fostering a collaborative work environment.
Customer Service Representative
Qualfon Staffing Dental
06.2020 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed patient information using electronic health record systems to ensure accuracy and confidentiality.
- Maintained detailed records of customer interactions to enhance follow-up procedures and service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science - IT Network Security
Milwaukee Area Technical College
Milwaukee, WI06.2027
Skills
- IT incident management
- Network troubleshooting
- IT asset management
- IT change management
- System administration
- IT service management
- Network administration
- Customer service
- Desktop support
- Help desk support
Timeline
Amazon IT Associate
Amazon
04.2026 - Current
Amazon IT Associate
Amazon
07.2025 - 05.2026
Steakhouse
Rodizio Grill
09.2024 - 06.2025
Crew Member
Culvers
02.2023 - 08.2024
Customer Service Representative
Qualfon Staffing Dental
06.2020 - 01.2023
Associate of Science - IT Network Security
Milwaukee Area Technical College