Keusayka M. Valle
Charlotte,NC
Summary
Pursued roles that foster professional development and effectively utilized skills to achieve and surpass team objectives.
Overview
20
20
years of professional experience
Work History
Phlebotomist
LabCorp
Charlotte, NC
06.2025 - Current
- Collected blood samples using venipuncture and capillary techniques following safety protocols.
- Maintained accurate patient records and ensured compliance with health regulations.
- Assisted in training new staff on procedures and best practices in phlebotomy.
- Streamlined sample collection processes to enhance workflow efficiency and patient experience.
- Conducted quality control checks on equipment to ensure proper functioning and accuracy of results.
- Collaborated with healthcare team to coordinate patient care and improve service delivery.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Phlobotomist
OneBlood
Charlotte, NC
01.2024 - 06.2025
- Obtains medical history and vitals from donors and/or patients.
- Perform phlobotomy and collection procedures to collect blood or blood components.
- Displays excellent customer service and professionalism towards all donors.
- Assists with the recruitment of potential apheresis, and bone marrow donors.
Phlobotomist
OneBlood
Charlotte, NC
01.2024 - 06.2025
- Obtains medical history and vitals from donors and/or patients.
- Perform phlobotomy and collection procedures to collect blood or blood components.
- Displays excellent customer service and professionalism towards all donors.
- Assists with the recruitment of potential apheresis, and bone marrow donors.
Front of the house
Panda Express
Concord, NC
08.2023 - 11.2023
- Greet the customers
- Cashier
- Drive thru
- Serve food at front line
- Clean dinning area
- End of the day cleaning
- Take and prepare take out orders
Front of the house
Panda Express
Concord, NC
08.2023 - 11.2023
- Greet the customers
- Cashier
- Drive thru
- Serve food at front line
- Clean dinning area
- End of the day cleaning
- Take and prepare take out orders
Delivery Driver
Amazon Flex
Raleigh, NC
08.2021 - 11.2023
- Responsible for transporting packages and other goods from warehouse to personal/business address.
- Loading and Unloading personal vehicle.
- Report missing or damaged items to appropriate support department.
- Complete delivery in a timely manner.
Delivery Driver
Amazon Flex
Raleigh, NC
08.2021 - 11.2023
- Responsible for transporting packages and other goods from warehouse to personal/business address.
- Loading and Unloading personal vehicle.
- Report missing or damaged items to appropriate support department.
- Complete delivery in a timely manner.
Phlebotomist
Miriam Clinic
Raleigh, NC
07.2020 - 11.2021
- Greet and welcome patients
- Verify patience information for specimen order
- Collect blood specimen/urine samples
- Label all specimens/urine collected
- Process specimens in the centrifuge
- Prepare specimens in bags for pick up
- Clean up and restock for next day/shift preparations
Phlebotomist
Miriam Clinic
Raleigh, NC
07.2020 - 11.2021
- Greet and welcome patients
- Verify patience information for specimen order
- Collect blood specimen/urine samples
- Label all specimens/urine collected
- Process specimens in the centrifuge
- Prepare specimens in bags for pick up
- Clean up and restock for next day/shift preparations
Phlebotomist Technician Intern
Chosen Health Care Institute Inc.
Charlotte, NC
03.2020 - 06.2020
- Enforced infection control and sharps disposal procedures to protect patients, coworkers and self.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Phlebotomist Technician Intern
Chosen Health Care Institute Inc.
Charlotte, NC
03.2020 - 06.2020
- Enforced infection control and sharps disposal procedures to protect patients, coworkers and self.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Customer Service /Call Center Representative
Med Care Pharmacy
Deerfield Beach, FL
06.2015 - 11.2016
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Evaluating customers insurance and medical eligibility.
- Implemented services to assist company in maintaining exceptional client service ratings on external audits.
- Taking incoming calls from customers medicare enrollment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Participated in educational opportunities, including workshops, seminars and training classes to gain a stronger education in industry updates and federal regulations.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
Customer Service /Call Center Representative
Med Care Pharmacy
Deerfield Beach, FL
06.2015 - 11.2016
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Evaluating customers insurance and medical eligibility.
- Implemented services to assist company in maintaining exceptional client service ratings on external audits.
- Taking incoming calls from customers medicare enrollment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Participated in educational opportunities, including workshops, seminars and training classes to gain a stronger education in industry updates and federal regulations.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
Crew team member
McDonald's
Boynton Beach, FL
10.2006 - 04.2008
- Greeting Customers.
- Recommending food items.
- Collecting payments.
- Preparing food in a timely manner.
- Attending Drive-Thru.
- Maintaining cleanliness and ensuring quality control.
Crew team member
McDonald's
Boynton Beach, FL
10.2006 - 04.2008
- Greeting Customers.
- Recommending food items.
- Collecting payments.
- Preparing food in a timely manner.
- Attending Drive-Thru.
- Maintaining cleanliness and ensuring quality control.
Education
Certificate - undefined
CPR and AED
Charlotte, NC03-2024
Phlebotomy Certificate - undefined
Chosen Health Care Institute Inc.
Charlotte, NC06-2020
High School Diploma - undefined
Citizen's High School
Orange Park, FL06-2016
Cosmetology Certificate - undefined
Palm Beach State College
Lake Worth, FL07-2008
Skills
- Bi-lingual
- Customer Service
- Team Player
- Empathy
- Detail Oriented
- Communication
- Multitasking
- Leadership
- Fast Learner
Timeline
Phlebotomist
LabCorp
06.2025 - Current
Phlobotomist
OneBlood
01.2024 - 06.2025
Phlobotomist
OneBlood
01.2024 - 06.2025
Front of the house
Panda Express
08.2023 - 11.2023
Front of the house
Panda Express
08.2023 - 11.2023
Delivery Driver
Amazon Flex
08.2021 - 11.2023
Delivery Driver
Amazon Flex
08.2021 - 11.2023
Phlebotomist
Miriam Clinic
07.2020 - 11.2021
Phlebotomist
Miriam Clinic
07.2020 - 11.2021
Phlebotomist Technician Intern
Chosen Health Care Institute Inc.
03.2020 - 06.2020
Phlebotomist Technician Intern
Chosen Health Care Institute Inc.
03.2020 - 06.2020
Customer Service /Call Center Representative
Med Care Pharmacy
06.2015 - 11.2016
Customer Service /Call Center Representative
Med Care Pharmacy
06.2015 - 11.2016
Crew team member
McDonald's
10.2006 - 04.2008
Crew team member
McDonald's
10.2006 - 04.2008
Certificate - undefined
CPR and AED
Phlebotomy Certificate - undefined
Chosen Health Care Institute Inc.
High School Diploma - undefined
Citizen's High School
Cosmetology Certificate - undefined
Palm Beach State College