KARIN JOHANSON
Fountain Valley,CA
Summary
I am a passionate and results-driven customer service professional with a relentless focus on building strong relationships and delivering top-notch service. Known for my unwavering motivation, positive demeanor, and outstanding communication skills, I excel in connecting with diverse personalities. Whether working independently or in a collaborative team setting, I am consistently reliable, enthusiastic, and committed to upholding company values.
Overview
21
21
years of professional experience
Work History
Flight Attendant
Southwest Airlines
07.2022 - Current
- Provide exceptional customer service on both domestic and international flights, ensuring passenger comfort and safety
- Conduct pre-flight safety briefings and demonstrate the use of safety equipment, handling emergency situations with poise and professionalism
- Assist passengers with disabilities and special needs, ensuring a smooth travel experience
- Supervise and train new flight attendants, maintaining consistency in adherence to company standards
- Maintain a clean and organized cabin, earning multiple commendations from passengers for exceptional service and problem-solving skills.
Retail Sales Associate
Lululemon
11.2019 - 01.2020
- Prepared the store for daily operations, including stocking and replenishing merchandise
- Assisted customers in selecting purchases and provided comprehensive product education.
Concierge | Hyatt Regency
07.2018 - 11.2019
- Responded promptly to guest requests for special arrangements and services, such as transportation and reservations
- Provided information about property amenities and local attractions, ensuring guest satisfaction.
Café/Snack Bar Manager
Coto De Caza Country Club
04.2017 - 08.2017
- Managed all aspects of the course snack café, from stocking to daily inventory management
- Prepared and served food and beverages, emphasizing high-quality, friendly service.
Flight Attendant
Mesa Airlines
08.2016 - 04.2017
- Completed Mesa's rigorous inflight training program, earning FAA Certification
- Ensured passenger safety and comfort, following FAA and company regulations
- Conducted inflight briefings, assisted with carry-on luggage, and provided meal service.
Fundraising Chairperson
Fountain Valley High School Boys Baseball Boosters
08.2012 - 06.2016
- Initiated and coordinated fundraising events, securing vital financial support for the program
- Collaborated with local businesses to create mutually beneficial partnerships
- Managed multiple fundraisers simultaneously, raising over $160,000, the highest sum in the program's history.
Food Server
California Pizza Kitchen / Houston’s Restaurant
02.2003 - 05.2009
- Delivered exceptional customer service at nationwide dining establishments
- Demonstrated expertise in food and beverages, successfully upselling for increased sales
- Worked both independently and as part of a team, prioritizing guest satisfaction.
Education
Huntington Beach High School
Huntington Beach, CASkills
- Safety Demonstrations
- Customer Care
- Pre-Flight Briefings
- Medical Emergency Response
- Aviation Regulations
- Sales Expertise
- Aircraft Operations Support
- Safety Regulation Compliance
- Safety Procedures
- Reading Comprehension
- Hospitality Service Expertise
- Company Culture and Values
- Conflict Resolution Techniques
- Public Speaking
- Flight Navigation
- Active Learning
- Critical Thinking
- Verbal and Written Communication
- Speech Clarity
- Administer First Aid
- Direct Passengers
Timeline
Flight Attendant
Southwest Airlines
07.2022 - Current
Retail Sales Associate
Lululemon
11.2019 - 01.2020
Concierge | Hyatt Regency
07.2018 - 11.2019
Café/Snack Bar Manager
Coto De Caza Country Club
04.2017 - 08.2017
Flight Attendant
Mesa Airlines
08.2016 - 04.2017
Fundraising Chairperson
Fountain Valley High School Boys Baseball Boosters
08.2012 - 06.2016
Food Server
California Pizza Kitchen / Houston’s Restaurant
02.2003 - 05.2009
Huntington Beach High School
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