Keva Fenderson
MUSC
Blythewood,SC
13
years of professional experience
Dedicated and seasoned Office Manager with extensive experience in healthcare
administration. Adept at overseeing daily operations, optimizing efficiency, and ensuring
regulatory compliance within medical office environments. Skilled in managing
administrative staff, scheduling appointments, and coordinating patient care activities.
Proficient in electronic health records (EHR) systems and medical billing procedures, with a
strong commitment to maintaining confidentiality and patient privacy. Proven ability to
streamline processes, improve office workflows, and enhance overall productivity.
Exceptional interpersonal and communication skills, fostering positive relationships with
patients, healthcare providers, and colleagues. Committed to delivering high-quality service
and support in a fast-paced healthcare setting. Ready to leverage expertise to drive
organizational success and uphold the highest standards of patient care.
Work History
Office Manager
1 Year 2 Months- Managed patient scheduling and appointment coordination to optimize office workflow.
- Processed insurance claims and verified patient eligibility for services efficiently.
- Assisted with electronic health record updates, ensuring accuracy and compliance with regulations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Epic to schedule appointments for doctor visits and procedures.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Managed office bookkeeping with insurance billing and patient payments.
- Streamlined communication processes between staff and clients, fostering a collaborative environment.
- Assisted in preparing financial reports, supporting budget management and fiscal responsibility initiatives.
Office Manager
1 Year 1 Month- Managed daily office operations to ensure efficiency and productivity.
- Coordinated scheduling for counseling sessions, optimizing client flow and resource allocation.
- Streamlined communication processes between staff and clients, fostering a collaborative environment.
- Implemented filing system improvements, enhancing document retrieval speed and accuracy.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Completed bi-weekly payroll for 14 employees.
Office Manager
9 Years 1 Month- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Cultivated positive relationships with clients through effective follow-up and customer service strategies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed training materials for new hires, ensuring consistent onboarding experiences.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Medical Biller and Coder
2 Months- Reviewed patient records to ensure coding compliance and accuracy.
- Processed and submitted insurance claims for accurate reimbursement.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Trained junior staff on coding guidelines and billing procedures.
- Analyzed billing data to identify trends and optimize revenue cycle management.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.
- Correctly coded and billed medicalicalicalical claims for various hospital and nursing facilities.
- Input data into computer programs and filing systems.
Education
Associate of Science - Business Administration
Medical Billing And Coding - Medical Billing And Coder
Skills
HIPAA regulations
Computer proficiency
Insurance verification
Data entry
Computer skills
Team leadership
Multitasking and organization
Office administration
Attention to detail
Problem-solving
Timeline
Office Manager
MUSC
06.2025 - CurrentRead More
Office Manager
Palmer Counseling & Consulting
04.2023 - 05.2024Read More
Office Manager
Dr. Joseph Boland & Associates
03.2014 - 04.2023Read More
Medical Biller and Coder
Physician's Services of SC
01.2014 - 03.2014Read More
Remington College
Medical Billing And Coding from Medical Billing And Coder
Read More
University of Phoenix
Associate of Science from Business Administration
Read More