Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keva Hentz

Pope,MS

Summary

Dynamic professional with experience in different settings, excelling in quality assurance and customer service. Proven ability to train new associates and enhance operational efficiency. Strong analytical skills and a commitment to safety compliance, coupled with effective problem-solving and time management abilities, ensure optimal performance in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Fulfillment Center Associate

Amazon
Hornlake, Ms
02.2021 - Current
  • Trained new associates on safety protocols and operational procedures for optimal performance.
  • Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging, minimizing customer complaints related to product quality.
  • Demonstrated strong attention to detail when handling customer returns or exchanges, ensuring accurate processing and swift resolution of issues to maintain high levels of client satisfaction.

TSA Agent

Memphis Airport
Memphis, TN
09.2019 - 11.2021
  • Conducted security screenings for passengers, ensuring compliance with transportation regulations.
  • Collaborated with law enforcement to manage security incidents and ensure passenger safety.
  • Assisted in deterring potential threats by performing regular and random security checks.
  • Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.

Educator

South Panola School District
Pope, MS
10.2016 - 08.2019
  • Planned and developed engaging lesson plans aligned with curriculum standards to support instruction delivery.
  • Fostered inclusive classroom environments to enhance student participation.
  • Partnered with colleagues to implement innovative teaching strategies to improve instructional delivery.
  • Assessed student performance and provided tailored feedback for improvement.
  • Led professional development sessions on instructional technology integration.

Education

Bachelor of Science - Criminal Justice

THE UNIVERSITY OF MISSISSIPPI
Oxford, MS
05-2020

Skills

  • Monitor security
  • Troubleshooting techniques
  • Rapid learner
  • Customer service
  • Problem-solving aptitude
  • Time management abilities
  • Security clearance
  • Quick learner
  • Safety compliance
  • Inventory management
  • Professional demeanor
  • Lesson planning

Timeline

Fulfillment Center Associate

Amazon
02.2021 - Current

TSA Agent

Memphis Airport
09.2019 - 11.2021

Educator

South Panola School District
10.2016 - 08.2019

Bachelor of Science - Criminal Justice

THE UNIVERSITY OF MISSISSIPPI