Keva Lillian BrowN
Panama City Beach
Summary
Background includes extensive experience in guest services within the restaurant sector, emphasizing effective communication and time management skills. Successfully managed cash transactions and maintained a balanced cash drawer, while adhering to food safety standards to ensure customer health. Engaged with customers to enhance their dining experiences through personalized service and timely order processing. Contributed to team training initiatives, fostering a collaborative work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Fish Out Of Water
Santa Rosa Beach
03.2025 - Current
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
Server
IHOP Restaurants LLC
Colorado Springs
10.2023 - 06.2024
- Provided excellent customer service to enhance dining experiences.
- Took and processed orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new servers on restaurant procedures.
- Recommended menu items based on customer preferences and dietary needs.
- Managed cash and credit transactions at the end of shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Front Desk Agent
Radisson Hotel Group
Panama City Beach
12.2021 - 06.2022
- Assisting guests with check-ins and check-outs, providing professional guest related services which included but not limited to any difficulties they may have encounter whiles i was on duty.
Assistant Manager
Outback Steakhouse
Nassau
03.2018 - 01.2021
- Handling all customer related complaints and queries, assisting restaurant manager with schedule making for staff of 40+ persons, putting in reports and assisting with inventory
Education
certificate - Hospitality Management
Florida Atlantic University
Boca Raton, FL07.2020
High school diploma -
C.I Gibson Sr. High School
Marathon Road07.2001
Skills
- POS
- Guest Services
- Cash handling
- Food safety
- Restaurant experience
- Food handling
- Communication skills
- Cooking
- Office Management
- Hospitality
- Insurance sales
- Food industry
- Host/Hostess
- Food Service
- Cash register
- Serving
- Customer service
- Serving Experience
- Food service
- Time management
- Effective communication
- Guest engagement
Certification
Food Handler Certification
Timeline
Server
Fish Out Of Water
03.2025 - Current
Server
IHOP Restaurants LLC
10.2023 - 06.2024
Front Desk Agent
Radisson Hotel Group
12.2021 - 06.2022
Assistant Manager
Outback Steakhouse
03.2018 - 01.2021
certificate - Hospitality Management
Florida Atlantic University
High school diploma -
C.I Gibson Sr. High School