Ke'Vanna Epps
Summary
Experienced professional in the hospitality industry, known for effectively leading large teams and consistently delivering outstanding customer service. Proficient in boosting sales and profitability, overseeing operations, and enhancing team members' skill sets to elevate their resumes. Passionate and committed to developing strong relationships with customers, staff, and corporate entities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Task Force General Manager
Hilton Hotels Corporation
06.2024 - Current
- Played a key role in conflict resolution among team members while fostering a culture of respect.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
GENERAL MANAGER
Homewood Suites Atlanta Cumberland/Galleria
12.2023 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Coordinated new hire and termination processes to facilitate smooth operations.
ASSISTANT GENERAL MANAGER
Homewood Suites Atlanta Cumberland/Galleria
09.2023 - 12.2023
- Manage day-to-day operations, ensuring high levels of customer service and satisfaction
- Monitor daily operations of various departments; developed action plans when necessary
- Mentor and develop team member performance to contribute to company's positive culture
- Exemplifies dependability, productivity and quality
- Prepare and present reports to inform upper management.
ASSISTANT GENERAL MANAGER
Hampton Inn & Suites - Atlanta Airport
07.2021 - 09.2023
- Acknowledged outstanding staff performance to boost company morale and productivity
- Coordinated training programs for new hires; created detailed job descriptions based on roles and responsibilities
- Utilized company reports to analyze sales, gross profit and inventory activity
- Managed team schedule with eye for coverage needs and individual strengths
- Handled cash accurately and prepared deposits.
LEAD NIGHT AUDITOR
Hampton Inn & Suites - Atlanta Airport
12.2020 - 07.2021
- Ensured proper documentation of all shift activities such as check-ins and check-outs, room status changes, shift summary logs
- Generated detailed reports on occupancy rates, expenses incurred, revenues earned, on a daily basis
- Processed credit card payments from guests in accordance with established policies
- Resolved issues concerning billing errors or discrepancies in a timely manner
- Reconciled end-of-day transactions using various computer systems such as OnQPMS.
FRONT DESK AGENT
Hampton Inn - Southlake
07.2016 - 08.2017
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Greeted customers in a friendly and professional manner, while providing excellent customer service
- Handled cash, credit and debit card transactions accurately
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
Education
BACHELOR OF ARTS (B.A.) IN EARLY CHILDHOOD EDUCATION (AECE) - Early Childhood Education
University of West Georgia
Carrollton, GA12.2018
Skills
- Hotel Operations Management
- Budgeting
- Operation Efficiency
- Team Leadership Expertise
- Team Development
- Hiring and Onboarding
- Staff Management
- Employee Relations
- Payroll Processing
- Accounts Receivable
Certification
- First Aid & CPR License
- Certified Pool Operator
Timeline
Task Force General Manager
Hilton Hotels Corporation
06.2024 - Current
GENERAL MANAGER
Homewood Suites Atlanta Cumberland/Galleria
12.2023 - 06.2024
ASSISTANT GENERAL MANAGER
Homewood Suites Atlanta Cumberland/Galleria
09.2023 - 12.2023
ASSISTANT GENERAL MANAGER
Hampton Inn & Suites - Atlanta Airport
07.2021 - 09.2023
LEAD NIGHT AUDITOR
Hampton Inn & Suites - Atlanta Airport
12.2020 - 07.2021
FRONT DESK AGENT
Hampton Inn - Southlake
07.2016 - 08.2017
BACHELOR OF ARTS (B.A.) IN EARLY CHILDHOOD EDUCATION (AECE) - Early Childhood Education
University of West Georgia
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