- Youth Development Programs
- Offering time and support to shelters for the homeless, women, and animals
Kevaughn Francis
Mancelona,NH
Summary
Compassionate Mental Health Worker Supervisor skilled in building rapport and advocating for patient needs. Experienced in leading therapeutic activities and documenting patient progress to ensure effective treatment delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mental Health Worker Supervisor
New Hampshire Hospital
Concord, NH
08.2018 - Current
- Conducted therapeutic activities to enhance patient engagement and emotional well-being.
- Monitored patients' mental health status, documenting observations for treatment team reviews.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Provided crisis intervention support, ensuring safety and stability during acute episodes.
- Trained new staff on best practices in patient care and safety protocols.
- Led group therapy sessions, facilitating discussions to promote peer support and coping strategies.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Monitored client progress and provided feedback to families and treatment team members.
Sales Associate
New Hampshire State Liquor Commission
CONCORD NH
07.2016 - 08.2018
- Provided exceptional customer service and product knowledge to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock replenishment and display organization.
- Trained new staff on sales techniques and operational procedures for efficiency.
- Developed promotional displays to increase product visibility and drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Representative
Bank of America
CONCORD NH
05.2016 - 08.2018
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted in training new team members on customer service protocols and system navigation.
- Managed account maintenance requests, ensuring accuracy and timely processing of transactions.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Analyzed customer feedback to identify trends and recommend improvements for service excellence.
Education
Plumbing
MANCHESTER SCHOOL OF MECHANICAL TRADES
Manchester, NH2020
High School Diploma -
ST JAMES HIGH
JAMAICA WI06-2014
Skills
- Patient support
- Conflict de-escalation
- ADL assistance
- Mental health counseling
- Confidential records
- Building rapport
- Crisis intervention
- Patient advocacy
- CPR
- Behavioral management
- Patient evaluations
- Anger management strategies
Certification
- Licensed Mental Health Worker
- CMP
- CPI
- CPR
- Plumbing
Interests
Timeline
Mental Health Worker Supervisor
New Hampshire Hospital
08.2018 - Current
Sales Associate
New Hampshire State Liquor Commission
07.2016 - 08.2018
Customer Service Representative
Bank of America
05.2016 - 08.2018
Plumbing
MANCHESTER SCHOOL OF MECHANICAL TRADES
High School Diploma -
ST JAMES HIGH