Kevauntay Means
Las Vegas,NV
Overview
2
2
years of professional experience
Work History
Manager Associate Program
MGM Resorts International
07.2023 - Current
- Engaged in self‐directed work based upon personalized learning plans
- Monitored and analyzed business performance to identify areas of improvement and provided solutions to line level experts and Company executives
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
Front Desk Agent
MGM Resorts International (Aria Resort & Casino)
09.2022 - 05.2023
- Delivered Forbes standard customer service
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Promoted security and confidentiality of guests while issuing hotel room keys
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Hotel Operations Intern
MGM Resorts International (Aria Resort & Casino)
06.2022 - 08.2022
- Participated in workshops and presentations related to projects to gain knowledge.
- Worked and shadowed in various hotel operation departments
- Established effective working relationships with both staff and guests.
- Interacted with customers by phone, email, or in-person to provide information.
Lead Call Center Intern
Cedar Point Resorts
06.2021 - 08.2021
- Analyzed problems and worked with teams to develop solutions.
- Trained new hire employees
- Created and modified hotel reservations using OPERA reservations system
- Managed hotel reservations for out of state properties
Education
Acquired Core Requirement for Transfer -
Johnson & Wales University (JWU)
Providence, RIBachelor of Science, Hospitality Management -
University of Nevada, Las Vegas (UNLV)
Las Vegas, NV05.2023
Skills
- Proficient in OPERA Reservation System
- HotSOS Housekeeping Software
- Operations Management
- Team Leadership
- Adaptability
- Customer Engagement
Accomplishments
- JWU: Dean's List - Fall 2019
- UNLV Dean's List - Spring 2023
Timeline
Manager Associate Program
MGM Resorts International
07.2023 - Current
Front Desk Agent
MGM Resorts International (Aria Resort & Casino)
09.2022 - 05.2023
Hotel Operations Intern
MGM Resorts International (Aria Resort & Casino)
06.2022 - 08.2022
Lead Call Center Intern
Cedar Point Resorts
06.2021 - 08.2021
Acquired Core Requirement for Transfer -
Johnson & Wales University (JWU)
Bachelor of Science, Hospitality Management -
University of Nevada, Las Vegas (UNLV)