Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kevauree Wilmers

Kevauree Wilmers

Homestead,FL

Summary

Dedicated and results-driven individual with experience in telecommunications, package handling, and customer service. Seeking an entry-level IT position to leverage technical and customer service skills gained in previous roles at Hotwire Communications, FedEx, and Publix.

Overview

5
5
years of professional experience

Work History

Field Service Technician

Hotwire Communications
03.2022 - 09.2023
  • Installed and maintained telecommunication equipment, ensuring optimal functionality for clients (e.g., CAT5, RJ45, RJ11, RG6 creation as well as router & ONT installation)
  • Diagnosed and resolved hardware and software issues, providing technical support to customers
  • Collaborated with cross-functional teams to implement network upgrades and improvements
  • Demonstrated adaptability by quickly learning new technologies and procedures
  • Responsible for maintaining company vehicle and ensuring preparation each week with sufficient equipment to complete daily tasks.

Package Handler

Fedex
10.2021 - 02.2022
  • Efficiently processed and sorted incoming packages, meeting demanding workload requirements
  • Collaborated with team members to achieve daily targets, contributing to a positive work environment
  • Implemented quality control measures to prevent package damage and minimize errors.

Customer Service Representative

Publix
09.2018 - 09.2021
  • Delivered premiere customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Developed strong communication skills through interactions with diverse customers and team members
  • Managed customer transactions with accuracy and efficiency, showcasing attention to detail
  • Taking initiative to do my part as an associate to contribute to company success.

Education

High school diploma -

South Dade Senior High School
Homestead, FL
06.2016

Skills

  • Technical Troubleshooting
  • Customer Service Excellence
  • Attention To Detail
  • Network Configuration
  • Hardware Installation
  • Critical Thinking
  • Adaptability
  • Organization
  • Communication
  • Time Management
  • Windows 7/10/11
  • Microsoft Suite 365

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Field Service Technician

Hotwire Communications
03.2022 - 09.2023

Package Handler

Fedex
10.2021 - 02.2022

Customer Service Representative

Publix
09.2018 - 09.2021

High school diploma -

South Dade Senior High School

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Kevauree Wilmers