Keven Boggess
Garland
Summary
Dynamic customer service professional with extensive experience at Walmart and Kroger, excelling in high-pressure environments. Proven ability to efficiently manage inquiries and enhance customer satisfaction through active listening and product knowledge. Proficient in MS Office and data entry, consistently delivering results that exceed expectations.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Walmart
Garland
04.2024 - 01.2025
- Greet Customers in a timely and genuinely friendly demeanor
- Unload and sort all designated freight efficiently
Premium Wireless
Dallas
09.2022 - 02.2023
- Efficiently de-escalate high pressure environments to the benefits of all parties involved
- Attentively tend to each customer's requests with precision in a timely manner
Sales Associate
T-Roc
Dallas
04.2022 - 08.2022
- Guild customers through the services offered by Spectrum in a simple and understanding manner
- Answer any inquiries and concerns about pricing and services offered
- Ensure all information is accurate and legible
Deli Clerk
Kroger
Dallas
06.2021 - 04.2022
- Answer high volume calls and take orders for customers both in person and digital
- Cook and prepare various foods adhering to all federal and state safety requirements
- Assist customers in a friendly and timely fashion
- Count inventory and stock as needed
- Clean and sanitize all equipment and surfaces to all required standards
Customer Service Associate
Kroger
Sachse
01.2019 - 12.2020
- Knowledge of the MIMIK system for Kroger
- Entered Fuel Deliveries into the system
- Assisted with scheduling shifts and various tasks assigned to me by management
- Answered phone calls and inquiries for customers
Overnight Customer Service Associate
Walmart
Magnolia
05.2015 - 09.2016
- Efficient time management
- Easily cross trained to other tasks
- Answer phone and other customer inquiries in an orderly manner
- Zone and maintained areas of each department for customers each day
Skills
- Word
- Excel
- Powerpoint
- Typing Speed 32 wpm
- 10 key proficient
- Customer service
- Data entry
- Active listening
- Product knowledge
- MS office proficiency
Timeline
Customer Service Associate
Walmart
04.2024 - 01.2025
Premium Wireless
09.2022 - 02.2023
Sales Associate
T-Roc
04.2022 - 08.2022
Deli Clerk
Kroger
06.2021 - 04.2022
Customer Service Associate
Kroger
01.2019 - 12.2020
Overnight Customer Service Associate
Walmart
05.2015 - 09.2016