Keven Figueroa
Modesto ,CA
Summary
Results-driven Retail Sales Associate with extensive experience in customer service and sales. Delivered significant improvements in store performance through effective team leadership and proactive initiatives. Focused on fostering positive customer relationships and optimizing business operations to drive sales growth.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Retail Sales Associate
Dicks sporting goods
Modesto, Ca
06.2021 - Current
- Trained staff on customer service, safety, and store standards.
- Supervised associate scheduling and task coverage across departments.
- Directed DICK'S Sporting Goods store operations and daily workflow.
Operations Manager
Dicks sporting goods
Modesto, CA
06.2021 - Current
- Directed DICK'S Sporting Goods store operations and daily workflow.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Trained staff on customer service, safety, and store standards.
- Coordinated merchandise floor sets and visual presentation.
- Managed inventory counts, receiving, and backroom organization.
- Monitored loss prevention procedures and cash handling controls.
- Supported omnichannel pickup, returns, and point-of-sale operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Resolved customer concerns with DICK'S Sporting Goods service expectations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed and implemented operational procedures to ensure quality standards are met.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Opened and closed store operations following retail procedures and security checks.
- Supervised cashiers and sales floor tasks during assigned shifts.
- Handled register overrides, voids, and cash drawer reconciliations.
- Supported customer service with returns, exchanges, and issue resolution.
- Maintained merchandising standards through zoning, recovery, and floor organization.
- Monitored sales floor for safety, loss prevention, and policy compliance.
- Trained new associates on checkout procedures and store routines.
- Stocked shelves with merchandise and kept store clean and organized.
- Communicated daily priorities with management and frontline team members.
- Trained new associates on checkout procedures and store routines.
- Stocked shelves with merchandise and kept store clean and organized.
- Communicated daily priorities with management and frontline team members.
Education
Central Valley High School
Ceres, CASkills
- Point-of-sale operations
- Cash handling
- Loss prevention
- Inventory control
- Visual merchandising
- Retail store operations
- Customer service
- Sales expertise
- Product knowledge
- Merchandise receiving
- Store operations
- Team scheduling
- Sales reporting
- Backroom organization
- Store maintenance
- Stocking and receiving
- Shelf stocking
- Visual display arrangement
- Merchandise display
- Price tagging
- Department reset
- Truck unloading
- Problem solving
- Relationship building
- Clear communication
- Verbal and written communication
- Team leadership
- Teamwork
- Conflict resolution
- Attention to detail
- Time management
- Data entry
- Regulatory compliance
- Stockroom safety procedures
- Professional demeanor
- Cross-selling techniques
- Customer engagement
- Loyalty promotion
- Stockroom safety procedures
- Cross-selling techniques
- Loyalty promotion
Languages
English
Professional
Spanish
Professional
Timeline
Retail Sales Associate
Dicks sporting goods
06.2021 - Current
Operations Manager
Dicks sporting goods
06.2021 - Current
Central Valley High School