Keven Schetrom
Cleveland,OH
Summary
Dedicated Customer Service Professional experienced in delivering exceptional service and fostering positive customer experiences. Achieved efficiency in fast-paced environments through strong multitasking, time management, and adaptability. Committed to maintaining organized workspaces and contributing to team success while ensuring safety and high-quality results.
Overview
1
1
Language
2
2
years of post-secondary education
1
1
year of professional experience
Work History
Monitoring sites
Allied Universal Security Services
Cleveland, OH
08.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs to enhance service delivery and satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with diverse coworkers to address product and service issues, fostering a collaborative environment.
- Collaborated with team members to meet project objectives and ensure timely completion.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Cashier and stocking
Burger King
Wilmington, DE
05.2026 - 07.2026
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash drawers and balanced register transactions during shifts.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Processed customer payments using Burger King POS system at front counter.
- Greeted customers and answered any questions they had about the store's products and services.
- Greeted guests and took accurate food orders in fast-paced service periods.
- Packaged menu items and prepared beverages following Burger King service standards.
- Maintained clean counter areas and sanitized guest contact surfaces.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Supported drive-thru service by relaying orders and confirming payment details.
- Followed Burger King food safety and sanitation procedures throughout shifts.
- Resolved basic order concerns and directed guests to correct food items.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Stocked shelves with merchandise when needed.
- Assisted customers in locating products and answering inquiries. find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Wendy’s
Newark, Delaware
10.2025 - 05.2026
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer payments using Wendy's register and card systems.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted cash drawer and prepared change for transactions.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted guests and took counter orders at Wendy's.
- Handled drive-thru orders and answered customer questions.
- Communicated order details to kitchen staff.
- Packaged food and checked order accuracy.
- Resolved basic customer concerns with friendly service.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean front counter and dining area.
- Kept work area organized and tidy for efficient operations. and kept cash drawer organized.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
High School Diploma - Office Administration
Wilmington Job Corps
Wilmington, DE 01.2016 - 08.2017
Skills
- Point of sale operation
- Payment processing
- Cash handling
- Order accuracy
- Customer service
- Organization and time management
- Store cleanliness
- Positive demeanor
Languages
English
Professional
Timeline
Monitoring sites
Allied Universal Security Services
08.2026 - Current
Cashier and stocking
Burger King
05.2026 - 07.2026
Cashier
Wendy’s
10.2025 - 05.2026
High School Diploma - Office Administration
Wilmington Job Corps
01.2016 - 08.2017