Summary
Overview
Work History
Education
Skills
Timeline
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Keviksan Jeyapasskaran

85 37,264th Street, Floral Park,NY

Summary

Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.

Dynamic Customer Service Team Leader with proven expertise at Dunkins Donuts in complaint resolution and team management. Successfully trained staff to enhance service quality, achieving increased efficiency. Skilled in data management and multitasking, I excel in fast-paced environments, ensuring customer satisfaction and operational excellence.

Overview

8
8
years of professional experience

Work History

Customer Service Team Leader

Dunkins Donuts
09.2022 - Current
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Streamlined team processes for increased efficiency and productivity.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.

Contruction Technical Officer

Franklin Construction (Pvt).ltd
01.2017 - 08.2022
  • Handling Technical Supervision, Labour Management, Material Stock Maintaining and preparing the list And reports of all those thing
  • Material calculation, Preparing the drawing and Estimate of New project ,Take the Measurements and Prepare the Bill, Rate analyzing
  • Ensure that all work is carried out in accordance with safety regulations and building legislation
  • Coordinate tasks for the day, plan the delivery of materials and equipment, and manage workers to ensure that they are available where needed
  • Monitor the quality of the work and materials, ensuring that it meets the project standards


Education

Associate Degree in Contruction Technology -

Technical College of Vavuniya
Vavuniya, Sri Lanka
12-2019

High School Diploma -

V/Vavunita T.M.M.V
Vavuniya, Sri Lanka .
12-2014

Skills

  • Team management
  • Complaint resolution
  • Account management
  • Data management
  • Administrative support
  • Teamwork and collaboration
  • Product knowledge
  • Teamwork
  • Multitasking and prioritizing
  • Time management
  • Cash handling
  • Computer proficiency
  • Self motivation
  • Basic mathematics

Timeline

Customer Service Team Leader

Dunkins Donuts
09.2022 - Current

Contruction Technical Officer

Franklin Construction (Pvt).ltd
01.2017 - 08.2022

Associate Degree in Contruction Technology -

Technical College of Vavuniya

High School Diploma -

V/Vavunita T.M.M.V

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Keviksan Jeyapasskaran