Kevin Ackerman
Cincinnati,OH
Summary
Dynamic small business owner with a proven track record at Village Quick Lube, excelling in operations management and vendor relations. Proficient in financial management and business marketing, I successfully implemented strategies that enhanced customer engagement and optimized inventory, fostering a culture of excellence and accountability among staff.
Overview
18
18
years of professional experience
Work History
Small Business Owner
Village Quick Lube
Cincinnati, OH
10.2016 - Current
- Managed daily operations, ensuring efficient workflow and timely service delivery.
- Trained staff on customer service best practices and safety protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed marketing strategies to increase local visibility and customer engagement.
- Oversaw financial transactions, maintaining accurate records and reports for budgeting purposes.
- Fostered relationships with suppliers to negotiate better pricing and quality of materials.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Tow Truck Driver
AAA Cincinnati
Cincinnati, OH
11.2011 - 10.2016
- Operated tow trucks to safely transport vehicles for roadside assistance and recovery.
- Conducted vehicle inspections to ensure safety and compliance with operational standards.
- Provided exceptional customer service during emergency situations, addressing concerns effectively.
- Collaborated with dispatch to optimize response times for service requests.
- Trained new drivers on safety protocols and equipment operation procedures.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
General Manager
Sonic
Lexington, KY
08.2008 - 11.2011
- Directed daily operations to enhance efficiency and ensure exceptional customer service.
- Implemented strategic initiatives to drive sales growth and improve operational performance.
- Led cross-functional teams to optimize workflow processes and reduce overhead costs.
- Developed training programs for staff, fostering a culture of continuous improvement and accountability.
- Established key performance indicators to monitor operational success and employee productivity.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Business
University of Cincinnati
Cincinnati, OHSkills
Small business operations
Planning and execution
Vendor relations
Business marketing
Business management and development
Operations management
Financial management
Cost control and analysis
Budget management
Staff hiring
Additional Information
United States Army,
Medic
Personnel Action Center
Timeline
Small Business Owner
Village Quick Lube
10.2016 - Current
Tow Truck Driver
AAA Cincinnati
11.2011 - 10.2016
General Manager
Sonic
08.2008 - 11.2011
Business
University of Cincinnati