Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Kevin A. Davis

Sparta

Summary

Dynamic professional with extensive experience in customer service and staff management at Ken's Fruit Market. Proven track record in employee training and visual merchandising, enhancing customer satisfaction and operational efficiency. Adept at problem-solving and communication, consistently leading teams to exceed performance goals while ensuring compliance with safety regulations.

Overview

15
15
years of professional experience

Work History

Night Manager

Ken's Fruit Market
Grand Rapids
03.2025 - Current
  • Implemented changes in policies or procedures when necessary to ensure smooth operation of the business.
  • Provided training for new night shift personnel on proper use of equipment and safety protocols.
  • Oversaw general upkeep of public areas and restrooms.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Customer Service Lead

Big Lots
Grand Rapids
09.2023 - 03.2025
  • Directed customer service staff activities, including training, coaching and performance management.
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Developed strategies for improving customer satisfaction levels.
  • Reviewed customer feedbacks to identify areas for improvement in products and services.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.

Shift Lead/Assistant Manager

Rite Aid Pharmacy
05.2010 - 07.2023
  • Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service.
  • Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
  • Implemented new procedures and technologies that improved efficiency and streamlined operations.
  • Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

Shift Lead Manager

Sam's Club
06.2017 - 09.2017
  • Prepared reports detailing shift activity and presented them to management.
  • Ensured compliance with all safety regulations during shifts.
  • Organized workflow by studying production schedules and estimating worker hour requirements.
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.

Education

Business Administration -

Grand Rapids Community College
Grand Rapids, MI

General studies -

Sparta High School
Sparta, Michigan

Skills

  • Customer Service
  • Employee training
  • Visual merchandising
  • Staff management
  • Management
  • Communication
  • Problem-solving

References

Available upon request.

Affiliations

  • I enjoy working in the yard, gardening. I also love going to different zoo as well seeing plays at the theater with friends.

Timeline

Night Manager

Ken's Fruit Market
03.2025 - Current

Customer Service Lead

Big Lots
09.2023 - 03.2025

Shift Lead Manager

Sam's Club
06.2017 - 09.2017

Shift Lead/Assistant Manager

Rite Aid Pharmacy
05.2010 - 07.2023

Business Administration -

Grand Rapids Community College

General studies -

Sparta High School

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