Kevin Allen

Assisted in restraining violent and unruly inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Safely transported inmates to and from appointments. Maintained records and logs of man hours, materials and equipment used. Continually monitored work areas for inappropriate activity.Transported inmates to and from medical and dental appointments, funerals, work details and court hearings. Supervised inmates during meals, visits, recreation, telephone calls and shower time. Signed in all visitors and completed appropriate visitation log forms. Received property from incoming inmates, provided receipts and inspected items for contraband. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Maintained communications with all other areas of the facility at all times. Escorted prisoners to court appearances in a timely fashion. Enforced resident behavior management system and wrote incident reports for infractions. Employed deescalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Maintained correct physical head count at all times. Attended regular trainings and maintained appropriate certifications.

Supervised,hired, trained, and provided orientation to staff.

Interfaces with the customers, suppliers, and other departments to

ensure quality work and customer service is received to and from my personnel. Ensured that all requests for Disconnections, and Pick -Ups are properly completed and forwarded to check-in for processing. Works with other departments on coordination of inventory, storage, turnover, monies collected, equipment, complaints and etc. Monitors daily count of disconnects and equipment not recovered. Prepares monthly count of all sales, saves, disconnects, and equipment collected. Provides ongoing feedback to the Business Director and all other departments. Provides field and office support to staff. Works with internal customers to resolve

concerns, research issues, and work with other departments/vendors to

develop solutions. - Responsible for conducting and documenting monthly Safety Training classes for all assigned employees within their area of responsibility.

- Consistent exercise of independent judgment and discretion in matters

of significance.

Performed next day quality inspections on installs, upgrades, and disconnects completed from the prior day. Performed random audits on locales to ensure paying customers are getting proper service and tagged to identify properly. Performed audits to identify and prosecute cable theft. Performed audits on auditors and quality control technicians to ensure that they were doing quality inspections and bring jobs up to standards.