Nicholas Chavez
Rio Rancho ,NM
Summary
Diligent Correctional Officer employs various management styles to supervise inmate activity. Persuasive leadership qualities generate respect and compliance from problematic residents. Detailed supervision during day-to-day prisoner interactions. Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments. Completes head counts and cell inspections to meet objectives and promote continuous safety. Hardworking and reliable with strong ability in communicating and de-escalation techniques . Offering confidence, honesty and the ability to motivate people to do their best . Highly organized, proactive and punctual with team-oriented mentality. Motivated Criminal justice student seeking employment in Federal corrections to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Correctional Officer
Bernalillo County Metropolitan Detention Center
Albuquerque , NM
08.2021 - Current
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
Landscape Foreman
Dutchman landscape
Rio Rancho , New Mexico
02.2013 - 07.2021
- Operated landscaping equipment to maintain grounds and remove trees.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Pruned trees and bushes to improve visibility and shapes.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
- Planted bulbs, bushes, trees and flowers to enhance environment.
- Arranged shrubs and flowers to create landscape effects.
- Installed block and stone décor according to plans and specifications.
- Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Recorded services rendered, materials used and charges assessed on specified forms.
- Utilized thatcher to lift dead leaves and grass from between growing grass and soil.
- Built pergolas, retaining walls, decks and large and small scale water features to enhance grounds.
- Answered customer questions regarding care and general knowledge of landscape.
- Directed crew members completing landscaping tasks.
- Trained and instructed new crew members to teach proper use of landscape equipment, maintenance practices and safety procedures.
- Checked current landscape projects to monitor work progress.
- Communicated with managers to resolve issues needing attention on customer property.
- Oversaw maintenance, fueling and cleaning of equipment and vehicles.
- Organized worker schedules and supervised loading of tools and equipment on work trailers to prepare for upcoming workday.
- Installed rock gardens, ponds and irrigation systems in consultation with clients.
- Supervised day laborers in completing large landscaping projects.
- Completed daily timesheets for team and submitted to managers.
Customer Service Representative
TOMS Shoes
Albuquerque , NM
03.2012 - 02.2013
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Audited customer account information to identify issues and develop solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Troubleshot shortages and overages to support quality control efforts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Analyzed customer activity to promote safe and secure environment.
- Answered incoming telephone calls to provide store, products, and services information.
- Explained benefits, features and recommendations to maximize client retention.
- Upsold products and services to address customer needs and maximize sales.
- Answered inbound calls, chats and emails to facilitate customer service.
- Reviewed account and service histories to identify trends and resolve issues.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Trained new employees on procedures and policies to maximize team performance.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Upheld privacy and security requirements for customer information.
Customer Service Associate
Smiths Food And Drug
Albuquerque , NM
06.2007 - 02.2013
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Troubleshot shortages and overages to support quality control efforts.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Explained benefits, features and recommendations to maximize client retention.
- Reviewed account and service histories to identify trends and resolve issues.
- Improved customer service wait times to mitigate complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Consulted with customers regarding needs and addressed concerns.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
GED -
Central New Mexico Community College
Albuquerque, NM06.2008
Some College (No Degree) - Automotive Technology
Central New Mexico Community College
Albuquerque, NMAssociate of Arts - Criminal Justice
Central New Mexico Community College
Albuquerque, NMSkills
- Non-Violent Intervention
- Ethical Standards of Conduct
- Trained in Defensive Tactics
- Courtroom Practices Familiarity
- Restraint Techniques
- Strategic Planning and Organization
- Occupational Hazards and Safety Precautions
- Visitation Guidelines Understanding
- Booking Procedures
- Evidence Preservation
- File and Record Maintenance
- First Aid and CPR Certified
- Excellent Problem Solver
- Crisis Prevention Intervention (CPI)
- Armory and Key Control
- Behavioral Disorders Familiarity
- Crisis Management
- Inmate Rights
- Head Counts
- Facility Inspections
- Security Checks
- Incident Reporting
- Recreational Activities
- Conduct Reporting
- Inmate Supervision
- Public Safety
- Inmate Population Control
- Emergency Response
- Control Room Maintenance
- Disciplinary Actions
- Contraband Searching
- Product Knowledge
- CCTV Monitoring
Certification
- correctional officer Training - 2021
- CPR Certification
- CIT Certification
Timeline
Correctional Officer
Bernalillo County Metropolitan Detention Center
08.2021 - Current
Landscape Foreman
Dutchman landscape
02.2013 - 07.2021
Customer Service Representative
TOMS Shoes
03.2012 - 02.2013
Customer Service Associate
Smiths Food And Drug
06.2007 - 02.2013
GED -
Central New Mexico Community College
Some College (No Degree) - Automotive Technology
Central New Mexico Community College
Associate of Arts - Criminal Justice
Central New Mexico Community College
- correctional officer Training - 2021
- CPR Certification
- CIT Certification
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