Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Alvarenga

Woodbridge,VA

Summary

As the Site Lead overseeing the Digitization team, Bring over 5 years of expertise in information technology. Utilizing the NMCI Enterprise Tool (NET) to review and analyze IT asset data. I am known for establishing and maintaining a standardized and repeatable process for acquiring budget, administrative, and asset data metrics. Additionally, I excel in providing service delivery oversight, technical support, and interpreting DoD/DoN IT policies, procedures, as well as the NMCI/NGEN contracts. I have been recognized as the go-to person for command input to the NCIS CTR regarding NMCI orders, requirements, and service delivery. Moreover, I am skilled in assisting with maintaining compliance with the Navy's cybersecurity policy concerning customer accounts and device connectivity. With a strong emphasis on delivering excellent customer service and effective communication skills, I am dedicated to achieving optimal results.

Clearance TS/SCI

Overview

10
10
years of professional experience

Work History

Site Lead

Venatore
09.2024 - Current
    • Supervise digitization team ensuring high morale and productivity.
    • Oversee daily scanning tasks for accuracy and timeliness.
    • Train team members on equipment and project protocols.
    • Conduct reviews, address issues, and improve efficiency.
    • Update customers on progress and statistical data; address concern.
    • Ensure scanned documents meet quality standards and address feedback.
    • Collaborate with stakeholders and escalate issues as needed
    • Improved site efficiency by implementing streamlined processes and procedures.
    • Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
    • Managed project timelines, ensuring successful completion within budget and on schedule.
    • Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
    • Oversaw personnel safety and efforts at work site.
    • Maintained records and logs of work performed and materials and equipment used.
    • Provided onsite training to help develop employee skills.
    • Resolved issues among team members to keep employees on task.

Lead Assistant Customer Technical Representative

NMCI Mindbank
03.2024 - 09.2024
  • Provide IT support to the Department of Navy at the Pentagon.
  • Monitoring, reviewing, interpreting, evaluating and reporting on technical aspects of the Navy Marine Corp Internet (NMCI) operation.
  • Provide the interface between technical aspects of NMCI and the operational requirements of the command.
  • Assists customers with ordering, analysis, evaluation and preparation of recommendations for improvements, optimization, developments and/or maintenance of NMCI/CosC/NGEN/NGEN-R services.
  • Operates as the liaison between the technical development team and multiple business units across the client organization.
  • Functions as a liaison with higher level Command Contract Technical Representatives (CTRs) on NMCI-related issues.
  • Develops, interprets, plans, and applies policy, process, procedure, and strategy in the delivery of multi-discipline IT services required to achieve data and system integration/interoperability supporting OPNAV.
  • Maintains current knowledge of client systems and subsequent upgrades or changes.
  • Provides technical support for program personnel in various locations who have NMCI assets and peripherals.
  • Provides government approved brief on security responsibilities to OPNAV Staff.
  • Determines and orders NGEN/NMCI service requirements for new personnel.
  • Transfers existing or creates new NGEN/NMCI user accounts, ensures user System Authorization Access Request-Navy (SAAR-N) forms are completed and routed to the Command Information Assurance Manager (IAM).
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.

Lead Assistant Customer Technical Representative

Naval Criminal Investigative Service (NCIS) GDIT
05.2020 - 02.2024
  • Order and manage services as well as order any infrastructure that may be required
  • Develop and maintain a standardized repeatable process for obtaining budget, administrative and asset data metrics
  • Utilize the NMCI Enterprise Tool (NET) to review and analyze IT asset data
  • Provide service delivery oversight, technical support, and interpretation of DoD/DoN IT policies and procedures and the NMCI/NGEN contracts
  • Serve as the focal point for command input to the NCIS CTR concerning NMCI orders, requirements, and service delivery
  • Coordinate the delivery and refresh of assets, software, and infrastructure
  • Report any network outages and local technical issues
  • Assist with maintaining compliance with the Navy's Cyber-security policy in regard to customer accounts and device connectivity
  • Communicate with customers concerning policy
  • Requests changes to existing NMCI services
  • Resolves day-to-day NMCI operational and technical issues
  • Consult with the user community to answer queries by telephone, email, in person assistance, or self-service ticket in support of internal, external customer computer hardware, software, network, system/application access, and telecommunications systems

Junior Imagery Analyst

ECS Federal
01.2018 - 04.2020
  • Assisted in developing training data for the next generation of artificial intelligence systems within the Apollo program
  • Analyzed images and labeled objects according to pre-defined descriptions with a high degree of accuracy
  • Labeled entails using CrowdFlower software application to draw boxes around objects in a dataset of images and match those objects to descriptions
  • Accurately identified and precisely boxed required subjects on small scale pictures
  • Collaborated with team members and trained new analysts

Sous Chef

PF Chang's China Bistro Inc.
12.2014 - 04.2019
  • Busser, picked up after people and cleaned tables
  • Dishwasher, cleaned dishes and assembled them back where they're supposed to be placed
  • Pantry/Line Cook, cooked and garnished appetizers, sushi, desserts and entrees
  • Sous Chef, responsible for the kitchen staff, quality of the food and inventory
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.

Education

High School Diploma -

Woodbridge High School
Woodbridge, VA
01.2015

Skills

  • Mentoring and coaching
  • Teamwork
  • Idea development and brainstorming
  • Data analysis
  • Goal setting
  • Data entry
  • File management
  • Data collection
  • Geospatial intelligence
  • Quality control guidelines
  • LiDAR processing
  • Geographic information systems
  • Python programming
  • Analytical thinking
  • Image processing

Languages

Spanish
Full Professional

Timeline

Site Lead

Venatore
09.2024 - Current

Lead Assistant Customer Technical Representative

NMCI Mindbank
03.2024 - 09.2024

Lead Assistant Customer Technical Representative

Naval Criminal Investigative Service (NCIS) GDIT
05.2020 - 02.2024

Junior Imagery Analyst

ECS Federal
01.2018 - 04.2020

Sous Chef

PF Chang's China Bistro Inc.
12.2014 - 04.2019

High School Diploma -

Woodbridge High School

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Kevin Alvarenga