Kevin Arevalo
Lewisville,TX
Summary
Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Chipotle Mexican Grill
12.2020 - Current
- Assisted in developing team schedules to optimize service delivery and enhance operational efficiency.
- Collaborated with management to implement training programs for new employees, improving onboarding processes.
- Supported inventory management by tracking stock levels and coordinating restocking efforts effectively.
- Monitored daily operations to ensure adherence to company policies and quality standards consistently.
- Contributed to customer service initiatives, enhancing client satisfaction through effective problem-solving strategies.
- Analyzed sales data to identify trends, informing decision-making for promotional activities and stock adjustments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Cashier
Chic-Fil-A
08.2020 - 12.2020
- Monitored self-checkout systems and provided assistance or intervention where required.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Educated customers on promotions to enhance sales.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
- Used POS system to enter orders, process payments, and issue receipts.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
High School Diploma -
Alexander Hamilton Senior High School
Los Angeles, CA08.2018
Skills
- Product Organization
- Team management
- Customer service excellence
- Food Preparation
- Product Restocking
- Sales Goals
- Cash Handling
- Cash Register Operation
- Customer Complaint Resolution
- Product Knowledge
- Issuing Receipts
- Good Telephone Etiquette
- Purchase Assistance
Timeline
Assistant Manager
Chipotle Mexican Grill
12.2020 - Current
Customer Service Cashier
Chic-Fil-A
08.2020 - 12.2020
High School Diploma -
Alexander Hamilton Senior High School
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