Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kevin Arguello

Flushing

Summary

Looking to build a career within a company who's goal is client satisfaction and excellent customer service. My personal goal is to grow my management skills and fit into an environment in which I can contribute to the company's goals.

Overview

12
12
years of professional experience

Work History

Package Handler

Amazon flex
Houston
11.2021 - Current

Proficient Amazon Delivery Driver with years of experience in efficient

package distribution and customer satisfaction.

Expert in route navigation,

vehicle maintenance, and adhering to safety regulations. Recognized for

consistently meeting delivery deadlines and fostering positive customer

interactions, ensuring a seamless delivery experience.

Driver

Uber
Houston
12.2018 - Current

Safely and efficiently delivered multiple passengers daily. Demonstrated proficiency in navigation, utilizing GPS and other routing apps to determine the best routes. Maintained a clean and safe vehicle to enhance the passenger experience. Consistently received high ratings from passengers for excellent service.

Driver

Lyft
Houston
10.2018 - Current

Polite 5-star Uber Driver with 5 plus years of experience in the transport & logistics industry. Safe driving, excellent communication, and customer service. Always remain calm in stressful situations and successfully resolved 30+ arguments between passengers.

Houseman

Comfort Inn
New York
08.2017 - Current
  • Communicate effectively the needs and wants of guests to the appropriate department for excellent service
  • Ensure special request, complaints, and feedbacks from guests were carried out in a timely and cost effective manner
  • Walk hallways and answer assistance calls from staff and guests
  • Pick up linens for cleaning/assist housekeepers in cleaning rooms when needed
  • Distribute linen and supplies to designated areas in the hotel

Order Selector

HEB warehouse
Houston
09.2019 - 10.2020

Order Selector is responsible for selecting products from the warehouse, organizing them on pallets, and preparing them for shipment to stores, ensuring accuracy and efficiency in a fast-paced environment.

Product Selection: Select cases of products from shelves or bins based on orders.

Palletization: Organize selected products on pallets, ensuring proper stacking and stability.

Wrapping: Wrap pallets to secure the load and prevent damage during transport.

Labeling/Tagging: Properly mark and tag orders with shipment information to ensure accurate delivery.

Equipment Operation: Operate equipment like pallet jacks to move pallets safely and efficiently.

Safety: Prioritize safety in all work tasks, following safety procedures and addressing potential hazards.

Efficiency: Complete work assignments in a timely manner, focusing on productivity and on-time release of trailers.

Tracking Inventory: Help track warehouse inventory

Cleanliness: Maintain a clean and well-maintained work environment

Customer Service: Contribute to the overall H-E-B customer experience by ensuring products are delivered to stores accurately and efficiently.

Doorman

27 Wooster Street
New York
09.2016 - 08.2017
  • Pleasantly welcomed residents and guests at the entrance
  • Greeted the residents and guests with appropriate verbiage while maintaining a high level of graciousness
  • Assisted them with their desired service and guided them to relevant information necessary
  • Guided the customers to the proper parking space and assisted with loading/unloading of items
  • Maintained extreme cleanliness at the entrance door and around
  • Monitored hotel premises periodically
  • Received excellent guest feedback for providing exceptional services

Manager

Indoor Extreme Sports
Long Island City
04.2013 - 09.2016
  • Often met and exceeded company goals
  • Acknowledged outstanding staff performance to improve company productivity
  • Responsible for training new employees in a fast paced, customer service focused environment
  • Successfully created, communicated, and implemented new department wide processes and procedures
  • Ensured the most appropriate resolution to client's issues and concerns while adhering to company policy

Education

Homeland Security Certification -

Job Corps Center
Brooklyn, NY
01.2008

High School Diploma -

Leake And Watts
Yonkers, NY
06-2007

Skills

  • Team Collaboration
  • Client/Customer Service
  • Ability to learn new skills quickly
  • Handle conflicts successfully
  • Excellent communication skills
  • Ability to motivate team to success
  • Initiate creative solutions
  • Relationship building
  • Entrepreneurial skills
  • Organized and analytical

References

References available upon request.

Timeline

Package Handler

Amazon flex
11.2021 - Current

Order Selector

HEB warehouse
09.2019 - 10.2020

Driver

Uber
12.2018 - Current

Driver

Lyft
10.2018 - Current

Houseman

Comfort Inn
08.2017 - Current

Doorman

27 Wooster Street
09.2016 - 08.2017

Manager

Indoor Extreme Sports
04.2013 - 09.2016

Homeland Security Certification -

Job Corps Center

High School Diploma -

Leake And Watts
Kevin Arguello