KEVIN ARIY
Las Vegas,NV
Summary
Customer Service & Insurance Professional with experience in remote customer support, call center operations, insurance, retail, and technical troubleshooting. Skilled in CRM systems, policy servicing, billing, de-escalation, and team leadership. Licensed in Personal Lines Insurance (NV) and recognized for reliability, adaptability, and consistently exceeding performance goals.
Overview
1
1
Certification
15
15
years of professional experience
Work History
CS Insurance Agent
Kin Insurance
Las Vegas, Nevada
03.2025 - Current
- Handle 100+ daily customer interactions through inbound calls, live chats, emails, and support tickets in a high-volume customer service environment.
- Assist policyholders with homeowners insurance inquiries, policy changes, billing, payments, coverage details, and account maintenance while identifying opportunities to improve customer retention.
- Resolve customer concerns, de-escalate issues, and provide effective solutions to maintain customer satisfaction and policyholder loyalty.
- Consistently meet daily performance metrics and productivity goals, including customer satisfaction, quality assurance, response times, and service-level expectations while managing multiple communication channels.
OUTBOUND SALES REPRESENTATIVE
Allstate Corp
Las Vegas, Nevada
11.2025 - 02.2026
- Developed and maintained strong client relationships through effective communication and follow-up strategies.
- Conducted market research to identify potential leads and enhance outreach efforts.
- Utilized CRM software to manage customer interactions and track sales progress.
- Collaborated with marketing teams to align messaging and optimize lead generation campaigns.
INSURANCE SERVICE AGENT
CSAA Insurance Group
Las Vegas, NV
07.2024 - 08.2025
- Delivered high-volume remote support for auto and homeowners insurance policy servicing, renewals, billing, and coverage changes.
- Consistently exceeded KPIs, maintaining 95%+ first-call resolution and top-tier customer satisfaction scores across 40+ daily client interactions.
- Processed and audited premium payments, refunds, and adjustments with 100% accuracy and compliance to underwriting standards.
- Collaborated with sales team to identify cross-sell opportunities, driving 10–15% new policy conversions from service calls.
CUSTOMER SERVICE REPRESENTATIVE/TECH
Sleep Number Corporation
Las Vegas, Nevada
03.2023 - 06.2024
- Delivered multi-channel customer support (phone, chat, and email) for Sleep Number products, assisting with orders, billing, returns, and product setup.
- Provided remote technical troubleshooting for Wi-Fi–enabled and smart bed systems, resolving 90%+ of issues on first contact.
- Collaborated with engineering and fulfillment teams to diagnose system or delivery errors, ensuring timely resolutions and minimal downtime.
- Maintained detailed case documentation in CRM and consistently ranked among top performers for customer satisfaction and call quality metrics.
- Recognized for patience and technical expertise when handling escalated or complex service cases.
CUSTOMER SERVICE REPRESENTATIVE/SALES
Enterprise Rent-A-Car
Las Vegas, Nevada
06.2022 - 02.2023
- Delivered exceptional customer service to clients renting vehicles, resolving inquiries, billing issues, and service complaints with professionalism and accuracy.
- Consistently met and exceeded daily sales and upsell targets, promoting upgrades, protection packages, and add-on services that boosted branch revenue.
- Managed rental agreements, verified insurance coverage, and ensured compliance with company policies and legal standards.
- Maintained high customer satisfaction ratings by following up on post-rental experiences and addressing concerns promptly.
- Recognized for strong communication, teamwork, and closing ability in a fast-paced, performance-driven sales environment.
MATERIAL HANDLER TEAM LEAD/CONSTRUCTION WORKER
Majestic Pools and Spas
San Diego, California
01.2021 - 10.2021
- Supervised and coached a 5–10 member crew on construction and pool installation projects, ensuring strict adherence to safety protocols and project deadlines.
- Coordinated logistics and material deliveries between warehouse, job sites, and production teams to maintain on-time project completion.
- Operated heavy machinery and transport vehicles to safely move, load, and stage materials for residential and commercial builds.
- Implemented inventory tracking and organization systems, reducing material waste and downtime by 15%.
- Recognized for reliability and leadership, often selected to train new hires and manage complex job site setups.
WAREHOUSE WORKER/ASSISTANT MANAGER
Wholesale Woodfloor Warehouse
San Diego, CA
06.2018 - 09.2019
- Operated as part of a two-person warehouse team, managing daily order processing, inventory, and client communications.
- Built strong vendor and client rapport, coordinating deliveries, negotiating timelines, and ensuring smooth supply flow.
- Handled inbound customer inquiries and sales support, assisting contractors and homeowners with product selection and availability.
- Conducted quality inspections and inventory counts, maintaining product accuracy and warehouse organization.
- Operated forklifts and pallet jacks to safely load, move, and ship materials while upholding strict safety standards.
RETAIL SALES/STORE ASSIST MANAGER
Cricket Wireless
Chula Vista, California
08.2016 - 04.2017
- Exceeded sales goals by educating customers on promotions, plans, and add-on services.
- Delivered exceptional customer service, resolving inquiries and issues to maintain high satisfaction and repeat business.
- Managed merchandising, displays, and inventory, ensuring compliance with company standards.
- Opened and closed store independently, maintaining operational efficiency and security.
- Trained and coached team members on sales techniques, upselling, and customer engagement strategies.
- Built strong customer relationships, increasing loyalty and repeat purchases.
COURTESY CLERK/ASSISTANT BAKERY MANAGER/RECEIVING CLERK
Sprouts Farmers Market
Chula Vista, California
04.2014 - 07.2016
- Assisted customers with inquiries, purchases, and service requests, driving repeat business.
- Managed displays, restocking, and promotions to optimize sales and product presentation.
- Prepared baked goods and ensured quality standards were met.
- Received and inspected shipments, verifying accuracy against purchase orders.
- Trained team members on sales strategies, cross-selling, and store operations.
BARBACK/SERVER/STOCKER
Sultan Shawarma Restaurant
San Diego, California
12.2011 - 09.2013
- Provided friendly, efficient service to guests, ensuring a positive dining experience.
- Took accurate orders, assisted with meal prep, and supported special events and banquets.
- Monitored inventory and restocked bar and kitchen supplies to maintain smooth operations.
- Collaborated with team members to ensure high-quality service and timely order fulfillment.
Education
HIGH SCHOOL DIPLOMA -
Chula Vista Senior High School
Chula Vista, CASkills
- CRM Systems
- Data Entry & Accuracy
- Policy Servicing
- Billing & Invoicing
- Technical Support & Troubleshooting
- De-escalation & Conflict Resolution
- Sales Support & Lead Referrals
- Closing & Upselling
- Leadership & Coaching
- Workflow & Task Management
- Strong Written & Verbal Communication
- Team Collaboration
- Time Management & Self-Motivation
- Multitasking & Problem-Solving
Certification
- Personal Lines Insurance
- 01/01/25, 01/31/28
Timeline
OUTBOUND SALES REPRESENTATIVE
Allstate Corp
11.2025 - 02.2026
CS Insurance Agent
Kin Insurance
03.2025 - Current
INSURANCE SERVICE AGENT
CSAA Insurance Group
07.2024 - 08.2025
CUSTOMER SERVICE REPRESENTATIVE/TECH
Sleep Number Corporation
03.2023 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE/SALES
Enterprise Rent-A-Car
06.2022 - 02.2023
MATERIAL HANDLER TEAM LEAD/CONSTRUCTION WORKER
Majestic Pools and Spas
01.2021 - 10.2021
WAREHOUSE WORKER/ASSISTANT MANAGER
Wholesale Woodfloor Warehouse
06.2018 - 09.2019
RETAIL SALES/STORE ASSIST MANAGER
Cricket Wireless
08.2016 - 04.2017
COURTESY CLERK/ASSISTANT BAKERY MANAGER/RECEIVING CLERK
Sprouts Farmers Market
04.2014 - 07.2016
BARBACK/SERVER/STOCKER
Sultan Shawarma Restaurant
12.2011 - 09.2013
HIGH SCHOOL DIPLOMA -
Chula Vista Senior High School