Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Armstrong

Charleroi,PA

Summary

Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.

Knowledgeable with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

43
43
years of professional experience

Work History

Service Technician

Comcast
06.1998 - 05.2025
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.

Maintenance Supervisor

Montgomery Ward
10.1989 - 05.1997
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised [Number] employees and scheduled shifts.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.

Field Artillery Cannon Crewmember

US Army Fort Campbell
10.1982 - 10.1989
  • Reduced miscommunication errors by conducting thorough equipment inspections and maintaining clear communication with fellow crewmembers.
  • Facilitated timely decision-making by providing accurate information on enemy positions, distances, and terrain features.
  • Managed receipt, storage and issue of ammunition equipment and processes.
  • Executed rapid response actions during time-sensitive situations to achieve mission objectives under high-pressure conditions.
  • Demonstrated adaptability under changing conditions while transitioning between various types of artillery platforms as needed for different mission requirements.
  • Operated self-propelled howitzers and ammunition trucks safely.
  • Determined elevation and grid azimuths with maps and map overlays.
  • Communicated over wire and radio and identified strategic target locations.

Education

GED -

Charleroi Area High
Charleroi, PA
06-1982

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Valid Driver's license
  • Punctual and reliable
  • Troubleshooting skills
  • Repair techniques
  • OSHA requirements
  • System installation
  • Electrical systems
  • HVAC systems
  • Troubleshooting

Timeline

Service Technician

Comcast
06.1998 - 05.2025

Maintenance Supervisor

Montgomery Ward
10.1989 - 05.1997

Field Artillery Cannon Crewmember

US Army Fort Campbell
10.1982 - 10.1989

GED -

Charleroi Area High

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Kevin Armstrong